Graduate Minneapolis

The location

The front desk staff was rude.

Ambiance was great with nice features in the room of famous people from Minneapolis.

Valet service was not always available immediately.

Lovely public spaces. Appeared very clean. Good breakfast. Room okay. Manager made good effort to accommodate us with a discount given they changed our reservation and did not give us advance update. At least we had a place to sleep. We enjoyed a very nice breakfast as well on the hotel. It’s a tremendous location if you have anything going on at U of Minnesota. Surrounding area clearly student driven and has lots of energy.

We had booked a suite which was confirmed by hotel. Room we got was not what we booked. We did get a room at discounted rate for mixup. Regardless of explanation offered I think they over booked suites and since we checked in late we were left holding the stick so to speak. When I called hotel to let them know our arrival time would be later than originally indicated I was treated in super off handed manner. It was like ‘why are you calling me?’’ That was opportunity to give us heads up about booking issue instead of presenting it to tired customers without a prepared backup plan. Thank goodness the manager was at the desk at time of check in. I do not think the other desk clerks would have had any idea how to handle the snafu quickly and diplomatically. TV did not work properly and front desk was no help. Staff could use a little ‘polish’ in interacting with clients.