Fairfield Inn & Suites by Marriott Mobile

The girl who checked us was the best! We did not arrive until after 4 am. She was so kind to offer us a late check out. It was super appreciated! Thank you! :) I think her name was Ashley, but not 100 percent sure. Thank you again.

Nice bed & pillows. Clean and comfortable.

Very dark room and bathroom had one little light so was also very dark.

Assistant manager was wonderful when I checked in. I had a service dog and he meet my needs with a handicapped room with assistance for hearing impaired.

Trash can outside we’re not emptied.

So when I decided to book the room I look at all pictures and reviews. Don’t get me wrong the rooms are ok. The pool was closed and we had to walk to a different hotel to swim. That was a disappointment. We picked the hotel for the indoor pool. Even though the other hotel had a indoor pool we didn’t want to be met with the inconvenience. That’s two hotels having to share one pool. Not to mention the pool room had big roaches at the other hotel. I didn’t pay my money to have to go to a different pool with big roaches that was so nasty. The downstairs area looked great online but when we arrived it was not as inviting as the pictures made it seemed. The staff was nice and the rooms are clean but I wish I would’ve known this information before hand. I’ve learned really quick that you can’t go by the pictures even if the hotel has Marriott attached to it.

The pictures used need to be updated. The downstairs was not as inviting as the pictures. The pool was closed and the pool that was suggested had big roaches in the pool room just nasty!

The location and how friendly the staff were.

Could use a few updates.