Khách sạn ở Monterrey

Ưu điểm: Nice room for the price they charge.

Khuyết điểm: nothing to complain about.

Ưu điểm: Beautiful decor and very accommodating staff.

Khuyết điểm: The beauty of the lobby did not distract from the lackluster rooms; they could use an update.

Khuyết điểm: I had reserved a executive double suite with a double bed and it should have come with a sofa I got a plain suite that smelled like tacos and I was told that my room had been given away. I was given another room but it was not what I had booked I loved the staff they are the best The room took a while to clean I was told they were short staffed and it was understandable, Still a great place.

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: If you are traveling to get to know the city, or want a location that can take you anywhere fairly easy, thia is the place for you! The main shopping area in down town is just 5 block away, driving less than 10 mimutes is tje best shopping mall in the city and the staff is very kind and lots of security.

Khuyết điểm: Not a fan pf the type of hotels that only have the super inflated pillow

Khuyết điểm: Air conditioner lot of noisy, can't sleep and I leave hotel 4:00 am , staff very poorthey will remove royal luxury from name, is better one automotel

Khuyết điểm: The Garden area first floor rooms. Extremely loud and late hours. Avoid those rooms if looking for rest

Ưu điểm: While the place was nice, I was most impressed with the staff. They were very friendly and helpful.

Khuyết điểm: There are many homeless people in the area and it's not very safe to go out at night.

Ưu điểm: Facilities and Location are excellentes

Khuyết điểm: Just the odor in the room arriving, then every thing was ok

Ưu điểm: Location, location, location ... and friendly staff.

Khuyết điểm: - 2 elevators but just one in operation during my stay. - Leaking water (wastewater??) through ventilation duct in the bathroom from upstairs floor, on and off. - Rooms with walls too thin, I guess, so that guests next door became kind of noisy sometimes.

Ưu điểm: The location was great. Didnt need to use any transport due to the nearby of the shopping plazas and such.

Khuyết điểm: Actually theres not a thing that my family and i didnt like, everything was great.

Khuyết điểm: Really bad experience. The air conditions was on and we could not have turn it off. They came to fix, they turned it off and after that we could not turn it on. We had no air conditions during the stay. The worst, I ordered the laundry service for two white social shirts, they brought me YELLOW shirts. The general manager told me that he could not do anything? WHATTTT? I paid the laundry service for the hotel and now they told me they were not responsible for that? I had a terrible experience, lost 2 brand new shirts and they did nothing to help. Really disappointed. I definitely don’t recommend this hotel!

Ưu điểm: The promotion on the breakfast buffet. The food and coffee at the Restaurant is good. They did move us to another room after we had the leak.

Khuyết điểm: We had the Privacy sign on the door but they would still knock and sometimes call. They turn the ac off and some days were hot, we had to sleep with the window open. We also had a leak in the roof.

Ưu điểm: Lots of places are in walking distance

Khuyết điểm: Needs like a patio to sit outside

Ưu điểm: The room that was assigned to me had a connection door to another room; where was a couple that had sexual activity constantly abd the noise was really close due to the connection door the rooms have.

Khuyết điểm: No me gusto nada el hotel muy sucio y no tienen toallas en Los baños. Servicio pobre.

Ưu điểm: No me gusto solo la location

Khuyết điểm: Staff

Ưu điểm: Close to downtown

Khuyết điểm: Bathroom could be better

Ưu điểm: Every thing

Ưu điểm: Location is good

Khuyết điểm: Bed was so bad condition I got a backache, also A/C did not work properly, they arrived next day to fix it, it was so late.

Ưu điểm: The price and location.

Khuyết điểm: Security came by twice to ask us to not have music when we had it rather low. He told us guests should be asleep by 11pm.

Khuyết điểm: The check inn was terrible they make wait until four pm

Ưu điểm: The bar don't have any kind of liquor

Khuyết điểm: The bar

Ưu điểm: Elevator did not work Ice machine broken

Khuyết điểm: Check out took forever. Staff did not know much

Ưu điểm: Front desk staff need more training. Specially the night shift. Took forever to check out Ice machine did not work.

Ưu điểm: The front desk staff very professional and nice. Tge bed was comfortable. The refunded my money.

Khuyết điểm: The hall smelled like mold and wet. Plus no hot water. No towels. Phone didn't work. Maintenance called but never came. This hotel was way out of date.

Ưu điểm: Location

Khuyết điểm: Too crowded. Too many kids playin in the elevators

Ưu điểm: Location

Ưu điểm: That was close to Pabellon and easy accrss by taxi

Khuyết điểm: The place is falling apart, smelly rooms filthy rugs all around. I almost sleep in my clothes and I'm a backpacker. If you have to save some money, save it in food or transportation but do not stay here. I'm a solo woman traveller, this place is not safe.

Khuyết điểm: The room and the hall smelled pretty bad.

Ưu điểm: The room

Khuyết điểm: Girl at the desk a little rude. No towels.

Ưu điểm: The location and the parking lot was safe.

Khuyết điểm: The towels were the oldest towels I’ve seen, everything was dirty, the bathroom watering everywhere, no hot water.

Ưu điểm: They never sent my the invoice.

Khuyết điểm: They never sent me the invoice.

Ưu điểm: The luxury rooms are very nice, but the water supply was a bit variable. The area is OK, don’t be deceived by the look of the immediate surroundings.

Khuyết điểm: The non-luxury rooms are very tired and suffer from an antiquated ventilation system that prevents any semblance of a good nights sleep.

Ưu điểm: Good location in central Monterrey.

Khuyết điểm: The room was extremely dirty: the pillows had stains of recent use, there were crumbs, dust and tiny bits of something all over the carpet, the wash basin in the bathroom had stains of last guest’s toothpaste, debris of his beard (he obviously shaved there), the WC was stained (I omit to describe the problem there for decency), there was garbage all over the place from a previous (or several previous) guest, including papers and a plastic supermarket bag, one of the central lights was not working. This was rather shocking to me, and in reception, they just said it was the only available room. I arrived late in the night after a long ride, so I was not in the mood to look for another hotel. But the room was not only filthy, it was anti hygienic. I also reported the problems to the staff in reception the following shift (in the morning), they couldn’t possibly care less. Terrible hotel.

Ưu điểm: Location. Breakfast

Khuyết điểm: Dinner and other guests