Hotel Jardines de Monteverde

Location - Right close to a major road. Staff tried to be friendly.

The facility is difficult to access as it is up a small hill/unpaved road/no lights. No signs at the main roads to even point to the facility. Google/Waze gets you to the main road and you have no way to finding the place without asking somebody. Rooms were dingy at best with lot of noise coming in. Bathroom did not even have basic soaps/shampoo etc. Restaurant did not serve good breakfast (only basic stuff - coffee/bread/fruits). Came back one day and had to request for cleaning the room as they 'forgot'. Paid for laundry using CCard on day 2, but apparently they still needed me to provide proof when checking out on day 3 (guy came running after me to parking lot saying that i need to show him the CCard receipt).

There's air conditioning. Breakfast was simple, yet pleasant. The morning staff were very friendly.

The shower flooded and did not drain. The lighting in the entire room was horrible. You can hardly see at night. The wi-fi did not work in the rooms or the reception area. When I asked for help to fix it, reception tried, but couldn't fix it. Wi-fi was important because we needed to book the remainder of our trip. Location is hidden and not within walking distance of the town (but if you have your 4wheel drive vehicle, it is a short drive to town). The refrigerator was so cold it froze my water and food overnight.

Shower did not work. Water from tap in sink was only cold.