Aurora Resort

Breakfast is ok

Very complicated service, room did not clean well. No wifi inroom.

nothing

I paid 6000 baht per night for the "villa" for 2 people. the villa was so dirty! and no renovation was done on that property, it looks so shaby! And during the 4 days stay there was no internet in non of all their rooms and villas! They said "No have" and gave a stupid smile. Upon check in they did only show us where the villa is located. No personal explanation about the facilities at the villa, no showing, no helping with luggage, no nothing! The Bath room is filthy. The aircon filters and aircon is filthy and full of dirt! I did take out the filters myself so they would see the dirt and clean - of course thew did not clean ! There was no hot water at the rooms from my friends and my other family members and of course not in my villa. The water pressure was so weak one could bearly take a shower. Flusing the toilet was also not woring in down stairs and upstairs. Znbeleivable place, so BAD! The breakfast sucks! all "hot food" food was in fact cold! no real coffe! only instant powder coffe and instant powder milk. A SHAME! Insects everywhere! no fans in the open air area which they called "restaurant". The fruits appeared so disgusting, not fresh.

The bed is big and comfortable. Landscaping is well done.

When I reached the reception, they claimed that I did not have any reservation with them. (I did the reservation at 7pm and arrived at the venue at about 7.30pm.) I understand that the email from Booking.com might have been delayed, but the way the staff kept harping that I have no reservations and have to pay walk-In rate (which is only a difference of about 100 baht). My friend talked to them and we were made to wait at the reception for about 20 mins while they tried to find the email from booking.com. Eventually a supervisor told us that we can settle this the next morning at check out. I guess I expected better service as check-in is the first touch-point of any venue. Perhaps the staff wasn't empowered to make exceptions but it gave a bad experience right from the start. The next morning, there was no water and it took them about half an hour to fix it. The hot water was very hot and it's difficult to control the water to get a suitable temperature (warm water). Quite a bad experience overall for a premium room at the Aurora.

Breakfast still ok.

No WiFi in room. Booked Pitinia A poor maintenance. Bathtub, basin, water tap and floor laminate all very run down.