Grand Melanesian Hotel

Nothing

We booked a private room but upon check-in we were given dorm as this hotel over books with guest and cant accommodate the exact room they booked with. The service is provided by this hotel is too slow.

The room was large family room with 3 beds and plenty of space. Location good , just 5 minutes from Nadi airport. Lot of shops and a few restaurants within walking distance. There is no lift for the building but hotel staff carry your bags up to your room- there are 3 floors.

A number of small cockroaches sighted in the room, especially at the toilet and near table with kettle / tea coffee etc. I had a large room with 3 beds. At night the lighting was poor as only 1 main light near entrance and nothing near coffee table or 3rd bed. I had 2 nights stay and the room not done up after first night. The least that is expected is clearing any garbage in the room.

My booking was on Feb 28-29. When I checked in early in the morning of the 29 about 2 a.m I was advised that I have no booking, even I showed the front desk of confirmation number etc for that day. This is very bad customer service, and I have paid a night and I have written to management for this without any response on how this should be addressed. and I need my money refunded for this bad service. I would not stay in this hotel anymore.