Courtyard by Marriott Chicago Naperville

Very good hotel, great location, friendly staff

The facility was very nice and clean. Entrance and lobby were beautiful. My sons liked the indoor pool area.

We didn’t like that there wasn’t a hot tub. I was also very disappointed in the way my friend’s emergency situation was handled. We had, literally, driven over 3 hours for a trip we had planned for Christmas. We checked into the hotel, got settled, and left to go do some shopping. Within the hour, my friend who I was traveling with received a call stating that her mother-in-law was being life flighted to a hospital in Springfield 3 hours away for having had an aneurism. She was not refunded her money for this even though she and her 3 girls all left and didn’t use the room. I was very shocked to find this was the case. Had we been there half the day, perhaps maybe I would have understood, but we hadn’t even been in town an hour. I can imagine, in some instances, some people probably take advantage of situations like this. However, we traveled together with our families. Their leaving meant I had to purchase a rental car to drive all the way back home, which, of course, couldn’t have been avoided. Either way, I felt they should have been refunded their room fee considering their circumstances.