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Room smelled musty and the floors are hollow so you can hear the people above walking around.
The front desk staff was amazing! They were so friendly and helpful!!
The pillows were nice
They had large bottles of shampoo that I felt was unsanitary and they were empty. The breakfast was the worst I have ever had and didnt even have coffee out. Used to be amazing. Manager was horrible fixing a problem. Called 3 times before fixed.
Property is well taken care of and friendly staff
They had people eating and drinking in the pool. We couldnâ€™t enjoy the pool because so. The lady at the desk also didnâ€™t know how to handle there mess up with our room.
The friendliness, courtesy, and responsiveness of the staff
The first room we were assigned ti had a broken table in the corner, and the bathroom sink and toilet stopped up. We were moved to another room which was superb.
Clean, nice, good location
Short staffed, Covid-19 concerns interfered with towels, etc.
The beds are comfortable.
When I woke up there was no running water.The hotel didn't do anything to help with the situation.The manager kept saying it is not their fault.He was very arrogant and not helpful at all.He didn't offer anything to remedy the situation. Poor CS.
The guest service manager was just AMAZING. Such a respectful young man who answered all our questions and even gave advice and suggestions. We would stay again just of him.
Service Manager was an AMAZING manager. He made everyone that was a guest feel like family. He made my 2 granddaughters feel so special that they cried in his days off. Excellent Manager
Better breakfast choices would have been nice
Absolutely the worse stay Ever! The rooms were Filthy we had a literally worm climbing around in our Bed! We had toe nail clippings on the Floor the sheets were stained the pillow cases were stained we got moved down to another room at 11 at night...
Holiday Inn Express & Suites New Braunfels ở New Braunfels, cách Công viên nước và Resort Schlitterbahn New Braunfels và Hội trường Gruene 10 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm truy cập Internet tốc độ cao (có dây) miễn phí, trung tâm dịch vụ văn phòng và báo miễn phí ở sảnh. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
dựa trên 354 đánh giá
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