Paramount Times Square

The location was great.

The customer service was horrible. I payed for a King size bed and was given a room with a full size bed. Waited over over 30 minutes in line to check in. The hotel only had one person working the counter.

Price but it was not worth it. It was the worst hotel experience I have ever had in NY.

I could not get more than lukewarm water in my bathroom. The bathroom sink was not easy to use. The shower would not drain properly. The thermostat did not work. Intermittent WiFi! Overpriced grab and go packaged food is not a restaurant.

the location of the hotel is within walking distance to any of the Broadway shows, shopping, and sightseeing. It is very close to restaurant row where you have a choice of dining at over 30 restaurants.

there are long lines of people waiting to check-in so it does take some time. There is no coffee service available in the room or lobby. If you want coffee in the mornings before 9 a.m. you have to walk down the street to Dunkin Donuts. No frills in room!

Location

Minuscule room with one double bed. No coffee in room. This should NOT be rated as a four star hotel.

The location in town and the lobby

The small rooms and the fact that we were told we would have two double beds when we in fact had one small double bed whihc was definitely too small for 4 people... Which was common since they had multiple guests sleeping in the lobby.