Niseko Grand Hotel

The dinner on our first night was extremely good! The second night was kind of a letdown though. The F&B staff - especially the younger lady-chef and middle-aged male-chef were extremely friendly and helpful! We loved them and they never failed to make our day when we went for breakfast and dinner! Room size was decent and quite authentic Japanese. Toilet includes a shower and toilet, albeit a little small. The highlight of this hotel is the mixed onsen that it offers! Many people come here after skiing just to use it (and pay money of course) - so after-ski times can get a little crowded. Although you're supposed to be decently dressed in a hotel-provided 'Yuami' (bathing suits for males and females), it isn't strictly enforced and some people use the mixed onsen for free... naked.

Service staff at the reception, especially the old man-duty manager and his team on duty on 5th January 2020 evening was horrendous - should never be in the service line! The lady-duty manager and her team subsequently on the 6th and 7th January were a much better improvement though. Parking is a nightmare at this hotel as well - they don't reserve lots specifically for hotel guests and lots are extremely limited outside the hotel. On nights where it's extreme snowfall in negative temperatures... they'll tell you too bad and you'll have to park at a open lot in the vicinity of the hotel. If you drive, or you're looking for decent hospitality.. look for an alternative hotel.

It had an Onsen

Old, old, old. Stains on the room carpet and on the duvet. It's like no maintenance has occurred since 1982.