Biwako Hanakaido

Breakfast and dinner are great, onsen is superb, and staff are very friendly. The overall services are excellent and unique, they sent email to confirm my date of stay and other needs week before my check in, and picked me up at the Ogotoonsen train station when I arrived. The front desk sent hotel’s post card for me free when I checked out. Thanks!!

The staff was incredibly friendly and the shuttle picked us up in less than five minutes from the time we called them from the station. They had English speaking staff that communicated the customs of staying at a ryokan and let us know of all the amenities available to us. They were able to arrange a really good massage for us in less than a hour of checking in on very short notice. Staff was amazingly friendly and provided excellent service. The kaiseki dinner was delicious as well as breakfast. Everything was so well presented and all facilities were extremely clean. After dinner, I basically had the onsen to myself which was amazingly relaxing. I would stay here again to experience a ryokan.

Nothing

Helpful and polite staff. Food was great and staff went out of their way to explain different food items during dinner. Despite ongoing renovations, noise was kept to a minimum.

Everything was splendid. Great view from the room, lots of space, much care for details. Dinner was an amazing experience, breakfast also in a league of its own. The hot spring was highly relaxing and did wonders to our skin. Also transfer to and from the train station and the check-in were handled in the smoothest manner. Also the front desk and restaurant personnel all spoke more than enough English, no trouble communicating at all.

A/C only worked in heating mode at one set temperature. This will probably change with the season, although temperature adjustment would have been nice.