The Palm At Playa

So that was the horrible situation me and my wife are was in to .after a long flight we got to Playa del Carmen to the palm at playa hotel for our honeymoon we booked through booking website,that is rated a 5 star hotel. When we arrived at our room it looked nice and clean only to find out there were no hot water at all in our room , we understood there was a problem and accepted it as we had no choice . A little after midnight we noticed a huge flood coming from the restroom soon to spread all over the room we immediately called the reception with no one to give answer to the horrible situation. Over thirty minutes later someone came and told us we’re being moved to another room , may I remind you this was already 1 am and we were exhausted, we got to the new room only around 2 am, which was not as accommodating as the first room, we lost a whole night of sleep and started our honeymoon in the worst way possible, the answer we received from the reception is: there is nothing we can do. In day 2 we notice that there is still problem with the hot water, after 6,7 hours the girl from the reception send someone to checkout and he says that it’s ok, we call them again and she said that she’s coming herself to check. And she said that is really not normal and only tomorrow they going to check that. The last answer was “ok the only thing we can do it’s to move you to another room, again! We don’t believe that this is a treated for 5 stars hotel . That was my horrible vacation and honeymoon.

The staff The location. The room is big and nice . Bathroom is excellent. Breakfast is good . Parking place

For a 4 star hotel, I expected to get a clean and prepare room . This wasn’t the case. Beautiful hotel and poor maintenance Very noisy area at night