Khách sạn ở Playa del Carmen nằm gần sân bay Calle Quinta Avenida

Ưu điểm: The rooms were clean and quiet. We were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space. The resort is very large and the staff is friendly - especially if you tip - a bit less so if you do not. Our kids enjoyed the activities at the pool and the shows in the evening.

Khuyết điểm: The front office staff and the bellmen could explain the resort and its amenities a bit more upon check in. You basically need to discover things on your own. The food in the restaurant was average - many things became stale or overcooked when sitting under the heat lamps.

Ưu điểm: The resort was very clean, and the drinks were well made.

Khuyết điểm: The size of the riu isn't well represented in pictures. This place is massive and crowded. It was a five minute walk to the lobby and a fifteen minute walk to the beach. Unless you get up early and snag a chair at the pool, there won't be any available. The crowds at meals were overwhelming and rude. The single king room was actually two double beds pushed together with scratchy sheets. All in all I was very unimpressed with this resort and will not be returning.

Ưu điểm: We visited The Royal Hideaway (RH) for our honeymoon and stayed for 5 full days. Family and close friends recommended we stay here and wow... we are so glad we came. Our expectations were exceeded in terms of amenities, staff, food, provided activities and entertainment. After staying here it makes sense why we have run into so many people who have been here multiple times (one couple had been here 11 times!!!). The RH is very intimate with lots of friendly guests here from all over the world. Also we LOVED the Mexican Fiesta dinner on Wednesday night. The dancers were amazing, the food was incredible (we found out the head chef here has a few Michelin stars, so cool!). When you come here make sure you ask for Alejandro to wait on you at the hibachi/ sushi restaurant, Azia. He is the best waiter I have ever had (in both America and abroad) so knowledgeable about the menu, super friendly, and phenomenally professional. Also, our hostess at Spices (her name is Karla) was so great. She has such a sweet spirit and was so kind to my wife and I.

Khuyết điểm: It would be really helpful if the Royal Hideaway provided a recommended tipping guide for guests during their stay. Although RH is all inclusive, we like to tip the staff members (room service, housekeeping, concierge, wait staff, bartenders, etc.) but there isn’t any reference guide as to how to go about doing so. We really enjoyed the amazing service and would love to be able to award such service for a job well done. Being from American, it is hard to know if the money being tipped (for instance $1 USD per drink at the poolside bar) is a good tip or not. We would love more activities to participate in. We did Salsa dancing one day, rode bikes, and used the free snorkel gear for the allotted hour. More couples classes would be great!

Ưu điểm: The room, facilities, beach, food.

Khuyết điểm: The concierge was never around. Our villa had none and they did not tell us. Reservation only dinners but without a concierge we could not get them. We also requested ground floor six months in advance and paid to upgrade due to my husband having knee surgery and they did not honor. He ended up having to see a doctor in town! The front desk staff is unresponsive and have poor communication skills!

Ưu điểm: All staff are super friendly and helpful throughout the resort. The wait staff were absolutely amazing tending to guests both on the beach front and poolside, and the food was great!

Khuyết điểm: It was sometimes difficult to connect with the villa concierge who books in dinner for you, especially when you're on back to back day tours that require you to be picked up prior to the start of their working hours and return once they have left for the day.

Ưu điểm: The staff goes above and beyond to make sure you are enjoying yourself and get the most out of your stay. The entire location is beautiful and never seemed over crowded.

Khuyết điểm: It only happened once but a restaurant was short staffed for a night resulting in a extremely long dinner service that prevented us from other activities planned for that night.

Ưu điểm: Many Thanks to all staff! Our vacation was very great! And location is good. Will recommend to all friends.

Khuyết điểm: Some representatives need to practice English more, but it’s not a problem

Ưu điểm: Perfect location, very beatifull place. Very hospitable staff, good restaraunt Spices. We ll be back)

Khuyết điểm: Expensive spa. Not enough umbrellas on the beach when its high occupancy in the hotel. And you have to refresh bikes and buy a new basketball ball))

Ưu điểm: Excellent food and good quality drinks

Khuyết điểm: Nothing

Ưu điểm: Great location, service ! Good food)!

Ưu điểm: The hotel looks as advertised. The room is spacious and clean. It was an excellent hotel for the money.

Khuyết điểm: There was a very loud bar outside our hotel room.

Ưu điểm: I thoroughly enjoyed The Reef 28; it’s centrally located and walking distance from the Main Street and the beach. I opted out of the all inclusive option however the hotel provides a delicious Buffet breakfast included in the cost. There is an abundant amount of restaurants within steps of the hotel which range from Mexican to everything in between. The hotel was modern and extremely Clean; the staff was friendly and very welcoming.

Ưu điểm: Overall was a good experience, specially because of the room size.

Khuyết điểm: I didn't like the strict policy that I can't invite anyone to the spacious room that I paid for (that included separate living and dining area). I travel around the world, staying in top hotels where I use my room to hold meetings during the day with artists and art collectors to review and present art collections. But this hotel never advertised in their page that I can't invite people, making impossible to conduct my business, so was a big waste of money staying in this hotel.

Ưu điểm: Great hotel , great location- on the better part of 5th ave where you can go down and not be harassed by sellers all the time. The hotel has a great pool with great chill out vibe, good drinks and the best ceviche we ever had! The room was big, we'll maintained & we'll designed , clean and comfy. Shower was wonderful! Breakfast was awesome, one of the best we ever had at a hotel. We also visited the spa which was a great experience. Gorgeous spa and great massage. Very recommended!

Khuyết điểm: Our room was very loud at night

Ưu điểm: Great service and additional luxuries

Khuyết điểm: Nothing

Ưu điểm: The Asian restaurant food/drinks were great. The rooftop bar food was great. Basically, almost all the food is very good. The cocktail menu is mostly what you will be choosing from for drinks. The rooms are very big and comfy and get cleaned very nicely. The staff organizing excursions are very friendly and helpful. The spa is amazing!

Khuyết điểm: You have to accept the fact you will be unable to sleep before 2 am. There is so much noise going on, both outside as well as reverberating inside from the rooftop. Basically, in your room, you can listen to 3 parties at once. Why 2 am? Then it probably legally has to stop everywhere. Little selection of whisky, only the typical bland ones. It takes a long time to get food, but that seems to be in most of Playa del Carmen.

Ưu điểm: Great new hotel with spacious modern rooms.

Khuyết điểm: Would recommend to bring ear plugs as it can get very noisy in the evenings on the streets.

Ưu điểm: Its a modern hotel, everything is new. We were allowed to take a shower in the evening in spa even though we checked out.

Khuyết điểm: Its an all-inclusive hotel, if you are a "breakfast included" guest, be prepare to be treated accordingly. We checked out in the morning and asked to leave our luggage till afternoon, it took us quite a lot of time to get it back, had to remind staff 3 times. Also all included guest were partying all the night, we were waking up all the time. Hotel is not answering messages sent through booking.

Ưu điểm: Everything

Ưu điểm: Location,rooftop ,view,staff comfortable beds

Khuyết điểm: If you aren’t intimate with your roommate it’s a little weird bathrooms aren’t very private, bathrooms were completely see thru from bed In room I was in toilet and shower .Guest that don’t stay there cost to visit.

Khuyết điểm: Breakfast included is only continental breakfast. It should include full breakfast. Valet parking takes too much time to bring the car.

Ưu điểm: This is an excellent modern hotel with amazing facilities! The pool on the rooftop is spectacular, beautiful view and services. All the staff are amazing and so helpful. The rooms are spacious, modern and clean. Would highly recommend this property to anyone!

Khuyết điểm: Everything was perfect! There is nothing to dislike.

Ưu điểm: EVERYTHING!!!! Wish I could say more, but that sums it up!! Do yourself a favor and stay here!

Khuyết điểm: NOTHING!

Ưu điểm: the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!!

Khuyết điểm: The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!

Ưu điểm: Great location, Attentive staff and Cold AC.

Khuyết điểm: Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.

Ưu điểm: Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER

Ưu điểm: Beach is impeccable - best beach in playa. Pool area was beautiful. Got a great deal via kayak $125 incl tax per night all inclusive for two. Alcoholic beverages included and paddleboard free for 30 min. Located in gated community so beach was a bit exclusive - no one hassling you/ begging for money.

Khuyết điểm: Menu variety very generic, bad attempt at American dishes. We didn't even understand why. Food quality subpar - fruits weren't sweet, ceviche poorly done. Dinner was OK. Hotel would not allow me (parents staying at hotel) to access property without a playacar membership card (hotel is located on golf course/ in gated community) had the card thanks to my Airbnb host but was not allowed after 6pm to watch sunset with parents to celebrate their anniversary.

Ưu điểm: Easy acess

Khuyết điểm: Smell like a mold

Ưu điểm: IT was clean and different pillows to choose from.

Khuyết điểm: I found a big group of hair in the pool, that was very bad. Also the bathroom by the beach bar were dirty one time, I have to report them because it was no water on the toilets. They dis fix it pretty quick.

Ưu điểm: The bartenders were awesome. Very Friendly. Also, the staff in the restaurants. Pamela was also great with getting us transportation. Wasn’t too happy with the cleaning staff. They forgot to give us wash rags even when requested. Location was great! Met some great guests. Food was ok, some days better than others. Entertainment was also great.. overall staff was very helpful and friendly.

Khuyết điểm: Cleaning services, some staff not as friendly.

Ưu điểm: Loved the beach low water current The suite upgrade was amazing Weather was perfect

Khuyết điểm: It would of been better if they had an all inclusive plan

Ưu điểm: My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others.

Khuyết điểm: Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!

Ưu điểm: Nothing - The place was completely mediocre. The only good thing is that it is a beachfront hotel.

Khuyết điểm: The check in procedure was a nightmare. I flew in from spain and had done the reservation the night before. Upon arrival, they tell me that the reservation is not in the system because the person who takes care of reservations is on a holiday until tuesday! The man tells me that he'll put me in a provisional room. We walk there ( mind you Im carrying my whole kitesurfing equipment with me ) and as the bellman opens the door, we notice the room is occupied. So then we had to go back and I was put in another room for the night and then had to transfer the following day. My check out date was on Friday and I needed an extension until Sunday - I contact the lobby and they tell me they have no availability. While I was booking my room elsewhere I decided to look at their webpage and they did in fact have rooms available. Completely unprofessional people. Yes this is an all inclusive too, but the food is terrible. Breakfast and dinner tastes exactly the same.

Ưu điểm: If you are up for parting, it’s the best location.

Khuyết điểm: Water in the taps had a strange smell.

Ưu điểm: The rooms were very clean and spacious.The location is perfect for people who want to experience night life in Playa del Carmen.

Khuyết điểm: We were traveling 5 friends and we had booked 3 rooms.My friend and I had booked a Deluxe double room with a balcony and a sofa.We all arrived at 10:00pm at the hotel.The receptionist told us our deluxe room had been under construction and without any advance notification he said that our three friends could check in and the two of us needed to go to another hotel,which was located “a few blocks away”.The receptionist said the other hotel was “a better grade”,which was a lie.He said he didn’t have ANY rooms available at In Fashion Hotel.We refused to go to the other hotel and split with our group.The person was very rude and unhelpful.He didn’t want to call his manager neither did he want to resolve the problem.We said we wouldn’t go until he let us talk to the hotel manager.I said I am calling booking.com.All of a sudden he said he can check us in because he “found” a room for us at the hotel.The room was nothing like what we had booked,not even a window,but at least,we stayed with our friends.Nobody ever mentioned for a compensation or giving us back the price difference from the room category.Furthermore,we had two friends who visited us for 10 minutes before we headed for a club and the same guy at the reception charged us $400 pesos because “it 20 minutes past visit time”.Unbelievable!

Ưu điểm: Only location is really good - close to everything.

Khuyết điểm: Unskilled staff at reception. Reseptionist wanted to take payment for the 2nd time. Also he refused all requests and referred to a lack of understanding of the English language. I did not ask for anything supernatural - the lack of an iron or hairdryer in the whole hotel eith 4 stars looks very strange! As well as staff sleeping on the couch or playing games on the phone. Furniture and repair outdated and not correspond to the picture in the site.

Khuyết điểm: The water

Ưu điểm: Location is great

Khuyết điểm: The salty water in the shower

Ưu điểm: Beautiful room

Khuyết điểm: Loud music and people every nicht all the time - Impossible to sleep

Ưu điểm: Best location

Khuyết điểm: The receptionist when we arrived was a bit rude and incompetent

Ưu điểm: Location

Khuyết điểm: Where do I begin. We first checked in and David said our reservation was cancelled. When we finally got our room, I wanted to shower since I had been traveling since the night prior, no hot water. I called and David said it was being taken care of. Ok. I took a cold shower. The next day, the water was hot, and all of a sudden there was no water! The next day, my friend was in the shower, the water stopped coming out. Called again to get it fixed. Water starts again , my friend jumps back in to finish up her shower, Brown dirty water comes out. I fill up a cup of the dirty water and take it down to the front desk. He takes a picture and sends it to his manager. Maintenance comes and fixes the problem. We were then promised that the manager would speak to us t be following day because she was not there, she was at the sister hotel down the street and was getting ready to leave. I asked to be moved to a different room, no other room was available because the boutique was under construction! He offers two rooms on two different floors. I asked to be moved to the sister hotel, he said no rooms were available. So we were stuck in this dirty hotel. The next day, I ask to speak with the manager, "oh she's not working today it's sunday". Really??? Our last day the cable goes out and nobody can come out to fix it today. -The boutique website indicates they have a spa- nope -rooftop bar and pool - closed for construction -Did I mention that there was major construction going on right across the street. The In Fashion Boutique website didn't indicate any of this ws going on. This was the worst vacation I have ever had. No compassion for guest here. I will NOT be returning.