Khách sạn ở Playa del Carmen nằm gần sân bay Muelle Navega

Ưu điểm: It was clean and beautiful beyond our expectations. The design of the hotel, separating us from the rest of the town, was very much appreciated.

Khuyết điểm: Yes, the total lack of a solid wall separating the sleeping area from the bathroom. Privacy is a must for a bathroom, and there was none. Even the door for the toilet stall had a huge gap so no privacy there either.

Ưu điểm: Great hotel and staff.

Khuyết điểm: The room I purchased is not the room I was given.

Ưu điểm: The design of hotel ( perfect size) including the pools view and beach service, quality of food excellent and location great

Khuyết điểm: Not enough night life with music.

Ưu điểm: Top notch, high quality everything....from nesspresso coffee in the room, to sick pools.

Ưu điểm: Central location close to everything, luxury property

Khuyết điểm: Beach

Ưu điểm: location

Khuyết điểm: View of tree trunks & dirt. Unhelpful front desk & concierge. No comfortable seating or place for luggage in room. Loud music blaring 8am-10pm. Hundreds of dollars in unexpected extra charges for 5 night stay. Very stressful, not relaxing experience.

Ưu điểm: Proximity to 5ta Ave was definitely a plus. Conviniently located at a walking distance from local shops and restaurants. Staff was friendly and the hotel is well maintained.

Khuyết điểm: Condensation in guest rooms created a minimal odor in the room.

Ưu điểm: pool area was very nice

Khuyết điểm: no activity at all for the resort.Our bed and pillow was very uncomfortable,had a hard time to sleep.

Ưu điểm: Breakfast was fantastic. One of the best I have experienced. The location was also great.

Ưu điểm: The property itself, the staff, the location!!!

Khuyết điểm: Nothing that stands out. We had some people out at the adult pool blasting a boom box, but once we spoke to the staff, they handled it.

Ưu điểm: Beachfront location, nice pools and beach chairs. Gym looked good although I didn’t use it. Really good breakfast.

Ưu điểm: customer service playa del carmen awesome hotel

Khuyết điểm: N/A

Ưu điểm: Everything is so good here staff is very polite :)

Khuyết điểm: Would be better if they had freezer in the roms :)

Ưu điểm: Friendliness of the staff. Comfortable beds, cleanliness of the whole hotel, lovely rooftop pools, everything was perfect, and the food was good too! Thank you to everyone.

Khuyết điểm: Nothing .Wish we had stayed here for the whole of our holiday, as we had a 'nightmare' for six days at a hotel a few streets away that was supposed to be a 'BOUTIQUE ' HOTEL,where the toilet wouldn't even flush, being overcharged, and numerous other things!

Ưu điểm: Location and cleanliness

Khuyết điểm: 2 main things are missing in hotel room: 1- fridge 2- microwave (although that’s not so important) On my last day I asked on the reception how much would it cost from hotel to center Cancun, they told me 900 Mxn Pesos. I checked out and went to eat, on my way met a taxi Company and asked him how much he charges me, he said 750 Mxn Pesos. I took his number and called him after 1 hour to pick me up from the lobby. The concierge guy: Javier was getting pissed how I ordered a taxi, was fighting with the taxi driver (taxi number 340 Playa Taxi) and was also talking to me in a rude and high tone: how much you paid tell me nowwww telll meeeeee!!! Well that’s so rude Mr. Javier, you are not allowed to fight with the taxi driver neither shout in my face for your 50 Pesos commission. Please someone talks to this guy right away. This happens on 05.02.2020 at 3:30 pm.

Ưu điểm: Location comfortable beds

Khuyết điểm: AC didn't work every day from 1-4 Loud music all day

Ưu điểm: Location & good staff.

Khuyết điểm: Nothing.

Ưu điểm: Location. Staff and hotel in general

Khuyết điểm: Shower doors need to be better cleaned

Ưu điểm: Appereance. Nice hotel

Ưu điểm: We had a group of 10 stay here to celebrate NYE and it was the perfect place to stay. Affordable, comfortable beds, great location, and friendly staff.

Khuyết điểm: Overall, everything was great.

Ưu điểm: Excellent Hotel in the center of Playa del Carmen. Fast access to the 5th Avenue. Amazing pool view in the top of the hotel.

Khuyết điểm: We where charged 10€ for early check in at 12:00 cause check in is normal 15:00!!

Ưu điểm: Loved the decor! It has an intimate, yet luxury feel. Don't waste your money on hotels directly on the beach. This is close enough you can walk to the beach and it's much nicer than most of the beachfront hotels. You won't regret staying here.

Ưu điểm: Great location. Beautiful rooms Great pool Yummy breakfast buffet

Khuyết điểm: The receptionist staff was a major letdown for me, they need a customer service seminar.

Ưu điểm: Pool was nice, breakfast was ok, nice that they gave towels for the pool, the in-room safe gave me a good feeling in general. Good check-in and check-out process

Khuyết điểm: The airco had a strange smell but the fan was enough to cool the room so that was not a huge issue. My bigger issue was that the walk-in shower was not properly built in my opinion as the water did not flow down from one of the internal corners, the shower water got stuck

Ưu điểm: Everything was good! It was really clean and the staff where friendly. There was security, parking places and the technical man/service was always allround to fix things. They take your requests seriously and arranging it. Also secure and easy to walk to the beach of boulevard

Khuyết điểm: Nothing!

Ưu điểm: It was like a home away from home.

Ưu điểm: great stay, great facilities, great location

Khuyết điểm: Nothing, was all great

Ưu điểm: Incredibly friendly & proactive staff, super clean, comfortable rooms, complimentary champagne was very nice touch. Miguel, as advisor for touristy activities was AMAZING

Khuyết điểm: Would hv like nespresso options to b încluded at breakfast, not as extras.

Ưu điểm: Great location. It is in a gated community so I felt very safe walking around the neighborhood. There are a lot of scheduled events at the hotel, plus the hotel is very close to downtown (20-min walk) and close to Tulum, plenty of centones, Akumal, etc.

Khuyết điểm: I was a little disappointed that this hotel did not have a fitness center, however since the neighborhood is gated, I felt very safe jogging alone in the morning.

Ưu điểm: The location was good. Walkable to 5th ave, or a cheap taxi. Value for your money was very good.

Khuyết điểm: Small bathrooms and wall are paper thin.

Ưu điểm: Great location right on the beach. Great selection of meals. Friendly and helpfull staff. Several pools. Very clean and comfortable rooms. Lot of animations provided by the hotel near the main pool (for people who like such forms of entertainment).

Khuyết điểm: Wi-fi is not included in the price. And although this information can be found on booking.com, I did not expect that cost of using this service would be so high (if I remember correctly, it was about $ 25 for one device for two days). Sometimes music around the pool was quite loud, but it wasn't very uncomfortable (for me).

Ưu điểm: Well maintained although need some renovation, especially the reception area. Beach was beautiful, food choices very good, room cleaned every day, we did not have any problems during our stay.

Khuyết điểm: Room was small. Our room was near some maintenance building which was noisy. But overall excellent experience, I would come there again.

Ưu điểm: The location was beautiful. Staff was very friendly.

Khuyết điểm: The room had a difficult time maintaining a constant temperature. The all inclusive food was the same stuff everyday, even though they would say it had a special theme. My son got sick and threw up, we where then charged $40 for special cleaning!!

Ưu điểm: The staff are great and very friendly. The beach is awesome but you will be approached by vendors as it is a public beach.

Khuyết điểm: Our room was switched 4 times because of SO many different issues. For example, it rained one day and there was a leak in our roof. The walls are paper thin and you can hear everything your neighbor does. If you want a relaxing trip (sleep) this might not be the resort for you. Lastly, the food was pretty basic. Some stuff is was good (mostly breakfast) but that’s pretty much it.

Ưu điểm: The location was amazing, the breakfast was good need more fruits ....the food was excellent, I like everything about this resort. The staff very nice, polite and helpful, the waiters from the pool the best like Manuel and Lupe Gimenez... I love them. The room very clean, the activities the shows every night amazing and I will return soon. Me and my family we love staying at Allegro Playacar.

Khuyết điểm: Need to bring More fruits at the buffet !this it!! everything I love at this resort, No other complains!

Ưu điểm: Location: Good. 5 mins by taxi from Playa del Carmen bus stop and takes MXN 120. Staff: Very friendly and helpful. They would take a lot of effort to keep the guests engaged and entertained. Food: We had taken an all inclusive meal and drinks package. Highly recommended to take this option if you are staying for 5-7 days as it saves you a lot of money in food and drinks. I tried almost all the cocktails at the bar. The resort has multiple bars around the property. Linen: Very clean Room: Our room had a mini fridge filled with soft drinks and beer (which was part of the all inclusive plan). Staff cleaned the room daily afternoon Sleep Quality: Very comfortable

Khuyết điểm: We were wrongly charged for wifi internet during checkout which we had to rectify with the staff. Not too many authentic Mexican food options, mostly continental food available.

Ưu điểm: Everything is great, location, food, drinks, entertainment, rooms, beach. Staff is polite and friendly.

Khuyết điểm: The only thing to mention here is wifi. It is usually available in Mexico for free in many hotels, here you have to pay 12 USD/day which is ridiculous.

Ưu điểm: - very good location, close to the beach and shops - good hotel facilities with tennis courts and pools - good and varied food at the buffet - nice staff at the bars and restaurant

Khuyết điểm: - not respecting the promised contract: ordered room with double bed but got 2 single beds instead - we couldn’t check-in at 15:00 as promised by the hotel because room was not ready yet - “a la card” restaurant which the hotel apparently has but even tough I was at 9:15 at the lobby (open from 9) they were already booked out - later we found out that half of the tables were empty so probably they book only a fraction of places - drinks at the bar have more water inside than you can imagine (e.g pure water with juice with Margarita and beers with probably 0.5% alcohol) - good that 7 min walking distance from the hotel there is a shop so you can get normal alcohol

Ưu điểm: Staff and activities

Khuyết điểm: The room is small but we didn't fprnd much time in it. Internet is not included. You just buy it.

Ưu điểm: The location is perfect. 15 min walk along the beach to 5 th Ave. $7.00 US cab ride. Allegro has the biggest, nicest beach front along that walk. The entertainment team was energetic and a lot of fun. The food was excellent every day and night.

Khuyết điểm: I cannot think of anything not to like

Ưu điểm: If you are up for parting, it’s the best location.

Khuyết điểm: Water in the taps had a strange smell.

Ưu điểm: Great location, helpful staff

Khuyết điểm: The room and hotel feels dated, needs an update. Rooms does not have proper windows and sunlight. Does not have restaurant though there are plenty on the street downtairs.

Ưu điểm: The rooms were very clean and spacious.The location is perfect for people who want to experience night life in Playa del Carmen.

Khuyết điểm: We were traveling 5 friends and we had booked 3 rooms.My friend and I had booked a Deluxe double room with a balcony and a sofa.We all arrived at 10:00pm at the hotel.The receptionist told us our deluxe room had been under construction and without any advance notification he said that our three friends could check in and the two of us needed to go to another hotel,which was located “a few blocks away”.The receptionist said the other hotel was “a better grade”,which was a lie.He said he didn’t have ANY rooms available at In Fashion Hotel.We refused to go to the other hotel and split with our group.The person was very rude and unhelpful.He didn’t want to call his manager neither did he want to resolve the problem.We said we wouldn’t go until he let us talk to the hotel manager.I said I am calling booking.com.All of a sudden he said he can check us in because he “found” a room for us at the hotel.The room was nothing like what we had booked,not even a window,but at least,we stayed with our friends.Nobody ever mentioned for a compensation or giving us back the price difference from the room category.Furthermore,we had two friends who visited us for 10 minutes before we headed for a club and the same guy at the reception charged us $400 pesos because “it 20 minutes past visit time”.Unbelievable!

Khuyết điểm: The water

Ưu điểm: Location is great

Khuyết điểm: The salty water in the shower

Ưu điểm: Best location

Khuyết điểm: The receptionist when we arrived was a bit rude and incompetent

Ưu điểm: Location

Khuyết điểm: Where do I begin. We first checked in and David said our reservation was cancelled. When we finally got our room, I wanted to shower since I had been traveling since the night prior, no hot water. I called and David said it was being taken care of. Ok. I took a cold shower. The next day, the water was hot, and all of a sudden there was no water! The next day, my friend was in the shower, the water stopped coming out. Called again to get it fixed. Water starts again , my friend jumps back in to finish up her shower, Brown dirty water comes out. I fill up a cup of the dirty water and take it down to the front desk. He takes a picture and sends it to his manager. Maintenance comes and fixes the problem. We were then promised that the manager would speak to us t be following day because she was not there, she was at the sister hotel down the street and was getting ready to leave. I asked to be moved to a different room, no other room was available because the boutique was under construction! He offers two rooms on two different floors. I asked to be moved to the sister hotel, he said no rooms were available. So we were stuck in this dirty hotel. The next day, I ask to speak with the manager, "oh she's not working today it's sunday". Really??? Our last day the cable goes out and nobody can come out to fix it today. -The boutique website indicates they have a spa- nope -rooftop bar and pool - closed for construction -Did I mention that there was major construction going on right across the street. The In Fashion Boutique website didn't indicate any of this ws going on. This was the worst vacation I have ever had. No compassion for guest here. I will NOT be returning.

Ưu điểm: Staff all fantastic. location perfect

Ưu điểm: So central and the room was super,

Ưu điểm: Good breakfasts available from the hotel restaurant. Price was only $3.00US for anything on the menu.

Khuyết điểm: The room needed routine maintenance. Light bulbs out and not replaced, missing shower door, shower head was broken and not replaced until 3rd day. The view from the roof deck is awful due to construction going on all around. The staff is given little authority to make simple decisions. For example, there was a mix up about our breakfast charge. Instead of being able to correct it immediately the staff had to call the manager at home to get his ok. I can't imagine what would happen if there were a real emergency!