Riu Palace Punta Cana

It was a very beautiful hotel. The amenities are top notch. Great value.

The front desk staff are horrible. Basically, I clearly booked through Kayak, so upon arrival I attempted to check in. This process took over 2 hours of standing at the front desk and waiting for their "main office" to figure out my booking. This is all after showing them all of my Confirmation #'s and booking info. No sorry, no discount... nada. After 6 days of a very nice stay, I try to check out. They won't let me leave and threaten to call the police because they claim that I haven't paid. They make me miss my flight. Another 2 hours at the front desk and they tell me that it was their mistake, I have paid. Yeah, no s##t!!! We discussed this in length 6 days ago. So, I demand that they give me a free night, and pay me for my flight rebooking fees. They promptly said no, and said that they could give a discount on my room for that night. So, I had to pay for another night, pay to change my flight and miss a day of work. It was a nightmare. So, buyer beware!!!