The Reserve at Paradisus Palma Real

The pool

The food was bad, service not good

just the rooms

the service and the checking were the werst

We had the worst experience ever in this hôtel. It's hard to explain all the troubles we've got in a few words, but here are some of them (for an expensive price and very bad customer relation for a 5* hôtel) : - Clogged sink when we arrived in the room - Dirty place, pen marks and hair on the chairs - Jacuzzi leak occasioning important flood in the bedroom (video available on request) - Brown water from the jacuzzi, shower and tap - No water during a full day, making us unable to use shower and toilets in all the hôtel (people used it and you can imagine how it looked not being able to flush...) - 2h20 spent with a salesman and different managers very pushy to sell us a customer program we did not want (during our holiday!) - TV did not work in the room - Unbearable noice all day long from the works close to the bedroom (video available on request) - 2 working men passed by our garden during we were in the room It is not in my culture to complain about things, but you can easily understand, regarding all the troubles, that we were hoping for a refund of our stay. Booking.com made the effort to give us a 15% refund, but the hôtel did not answer to our requests at all. For 5 night at 329$ per night, I can say we are disgusted. I let you appreciate the photos, and definitely would advice: NEVER GO THERE, IT'S JUST A CASH MACHINE!