Grand Palace Hotel

Good location and hospitality

Internet connection is very bad.

Location is close to Guangzhou East Railway Station, for regional train and Metro, 10 minutes walk. Room was spacious, quiet and clean, however not too much facilities in the room.

Here was the glitch, the manager on duty (or the hotel) charged my credit card TWICE, once before my arrival, and then charge again when I checked in. With language barrier, the staff cannot speak english properly, it was a streesful situation when a tired customer has to heavily argue about why the hotel charge TWICE. The manager argued that the first payment was charged by BOOKING.COM, as my "booking agent", so they need to charge the one night rate for themself, and ask me to claim back and request refund from BOOKING.COM, stupid and silly answer. and after heavy argue they finally refund my double charge, however I have to wait three days to see the money refunded to my account, unacceptable hotel management practice. They should know BOOKING.COM is a website for hotel booking, and NOT MY BOOKING agent.