Hotel Plaza Grande

Great location and fast internet.

I had to change the itinerary by one day, due to a tour group change. Even though, I purchased additional nights they still charged me for a night I didn’t use. I emailed them months ago through booking.com and didn’t receive a response. The room I was in was very noisy, because of the busy Grand Plaza. The breakfast had three plated, fixed options.

Fast Internet

At first I thought the location was great, but all the attractions are really spread out. The plaza square is noisy and congested all night. Store and car alarms woke us up every night. The traffic is horrendous to get to all the attractions, Grand Plaza is the furthest point from all of them. Room was noisy. Refrigerator didn’t work. My itinerary changed, not by me but a tour operator, and wasn’t allowed a refund on the 5th night, even though they could still rent it to someone else. When traveling in foreign countries, you need to be allowed some flexibility by the hotels. The breakfast was not a buffet, like you would expect to see at hotels of this quality. Instead, we were given three set choices on the menu, so for four days we had the same thing. There was no a’ la-cart option. Regarding the itinerary change: I emailed them months in advance about my conflict and they didn’t communicate back. Also, they made me sign a blank American Express voucher, basically a blank check. Quito is a very nice city. Be careful before you book a hotel.