Holiday Inn Express Richmond E - Midlothian Trnpke

The room was extremely clean very well kept. The receptionist both when we checked in and when we left we’re excellent. And the young man that runs the breakfast Was better than outstanding. He worked Monday morning I did not get his name, but he was outstanding. This is the type of employee you want to keep and hang onto. I cannot tell you how good and how pleased I was with him.

Was better than outstanding. He worked Monday morning I did not get his name, but he was outstanding. This is the type of employee you want to keep and hang onto. I cannot tell you how good and how pleased I was with him.

I’m absolutely amazed at the the level of hospitality from the breakfast staff. They were extremely friendly and went out of their way to make sure we were taken care of. I would book again at the Holiday Inn express because of how exceptional the kitchen staff was. Actually , all staff were fantastic. I arrived at 2 in the morning and was super tired. Check in was a breeze and even asked for late check out . I didn’t use it because my kids were up super early but the fact that I had that option was extremely humbling because I was soooo tired.

My kids were up early because they wanted to go to the pool . The pool was closed due to a rainstorm the night before and the pool needed to get cleaned ( not the hotels fault) . I would suggest for the hotel to maybe start the cleaning of the pool earlier so that it could be opened by 9 when things like this occur. My kids were disappointed they couldn’t use the pool because we had to check out by 11. My kids got over it and we’re fine after.