Miramar Hotel by Windsor

The location was amazing. The room was very clean. and the bed was comfortable. The quality of shampoos and body lotions and the toilet paper was good.

I stayed at this hotel for two nights from 20 to 22 September. The reception staff (and I would say the hotel management) are the problem! Based on my experience, they take the damned for their rooms granted, and as such they seem not to care much about the guests! When I checked in my room which was with "partial ocean view" (room 406), I became disappointed by the view. I went back to the reception and I paid 144 € more to upgrade my room to a full ocean view. The new upgraded room (403) was located in the fourth floor but the reception promised to provide me a room in a higher floor the day after. Sadly, the room 406 had running water problem (which was very noisy) in the bathroom (well, this can happen to any room and I understand). Then they offered me my very previous room (406) as the alternative, telling me that the rooms are fully booked (which cannot be true; hotels always keep some rooms -from different types- free as emergency backup)!! Yes, they wanted me to go to my previous room while I had already paid an extra 144 € to upgrade my room (that was ridiculous)! I felt they count on stupidity of guests!! When I sad NO, then they called me in one minute saying "you are lucky, we found a better room for you"! (oh my God, you did the magic in one minute? the rooms were fully booked for that day a minute ago!). But the new room was located in the third floor, which was one more floor down (remember they had promised me a higher floor room for the day after. They again promised a room in higher level floor for the day after. On Saturday, I checked with them and they basically said "sorry, no room is available"!! I paid a total of more than 563 € for two nights and my expectations were not realized. one more funny thing; my birthday was on 22nd of September. The reception (at the check in time) told me that they have a cake and a surprise for the guests who spend their birthdays in their hotel.