Hotel Max

I asked for almond milk and they attended to the request free of charge.

The loud noises from outside my window.

Bed was a bit hard, but that didn't make our stay a bad one!!!!!

Andrea,Carlo,Julio and the wonderful lady who cleaned our room were fantastic. Their customer service was second to none, they made us very welcome. Gave us tips about where to go, which busses or trains to catch. They are an asset to the hotel business.

The big let down was Marco, he was rude and obnoxious, he sat behind the desk like a mummy with a fixed expression. He has no customer skills, wouldn’t listen when we questioned him about black mould in our room, said he would send someone to clean up the next day, we requested another room he refused. We were given another room by Andrea the very next day. Marco should be given notice, his behaviour was unacceptable.

Convenient accommodation in every way. Literally around the corner from the Termini and a short walk to the main attractions. The staff were obliging and friendly. The breakfast is basic but sufficient. The room was clean and had everything I needed!