Dewa Phuket (Beach Resort, Villas And Suites)

Nothing

My son and his friends stayed at this property for less than two hours this week whilst trying to leave Thailand due to Coronavirus. I wanted a hotel near to the airport for them so booked through booking.com - at the end of the non refundable booking it became clear they would only take payment at the property. So I emailed the property to do this (my son had no credit left - he had spent thousands on flights). They asked me to send a photocopy of my credit card (both sides) and my passport. My credit card company said this was absolutely not allowed and not to do this. I told the hotel and said I would transfer money through Swiftcode - so I did. I then provided a secure email confirmation email and a transaction number, which came direct from my bank through their secure bank to bank system to confirm payment had been made. So you’d think that would be ok. But no. They emailed constantly and I sent further confirmations - even scanning my online bank statement to show the money had left my account and proof that it was non refundable. What’s more the hotel then also made an attempt to take the money a second time - two days prior to check in through my credit card lodged with booking.com - which they’d previously said couldn’t be done. It would have gone through too had I not received a text message from my card service asking if the transaction was correct - so they had actually tried to get me to pay TWICE. Because the actual funds weren’t in their account they wouldn’t let them check in and kept them waiting at reception for a whole HOUR - when they did let them into their rooms they stayed a whole hour before having to run to the airport for the last flight out. In times of global hardship companies and people behave in different ways. The hostel where they had stayed the previous evening for £15 a night gave them bottles of hand gel, water and a free packed lunch The Dewa, which cost £300 a night, behaved appallingly and I urge you to stay well clear

Breakfast bar was nice!

The hotel didn’t fill toilet paper, soap, shampoo, conditioner at all during our 6 night stay. We had to call the front desk to ask for more toilet paper. Beach is across from the hotel but was not usable and dirty!

It was a bit of walk and almost felt like a maze but it’s spaciousness was such a quality (I love space).

Property was nice but I found one of the reception staff sadly very u pleasant. Unfortunately, I perceived her mannerism toward to customer not so thankful but customer brings annoyance and much work to her, sort of attitude. I work in hospitality so I can understand her but showing those attitude is another different thing. I also felt like she judged me from what I wore that day - Shorts & backpack. Even though the customer never should not feel like this unwelcome.