Apartahotel Las Américas

The staff were nice

They were working with power grinders at the pool fixing tile for two nights we were at the pool. It was packed with people and noise was overwhelming. The breakfast was horrible, one level below military.

The only good thing about this hotel is the location

Starting from the check in. We had the check in at 3pm and we arrive just in time and had to wait until 4:30pm to get our room. A lot of people were waiting screaming in the lobby due the waiting. Some people were there since 8:00am and very. The staff just said that the room is per order of arrival. I’ve booked a double room and had 3 beds in my room which was dirty and didn’t even have a shower. It was just a pipe hanging in the wall. I asked to change the room which was prompt attended. The new room wasn’t the best but better than the other one. In the middle of the night I had a cockroach in my bed which made my night horrible and I couldn’t sleep anymore. A lot of noise in the morning with staff screaming and I had to wake up early. Staff in the breakfast ( the ladies serving food) were very rude, not even an smile didn’t want to get more food. Only 1 old gentlemen that was cleaning the tables were nice to us. I didn’t even feel like have breakfast anymore. At the check out a guy were nice and let us to leave the bags, have shower in the pool and helped us with the bags and taxi. Installations of the hotel were very old and dirty. For the price we pay I don’t is worthy at all and I wouldn’t recommend this hotel to anyone

Location. Nice design and pool.

Rude staff, cold showers, relatively expensive hotel for the quality