Hotel Dulce Luna

The first impression was the smell of "fresh linen" all around this property. I am an Ex smoker and my smelling level is too high to identify anything from a distance ... Friendly staff.

Bed and mattresses was really bad. The wooden frame were the mattress supported, were not in line and rather a pile of woods under the bed. Made me really uncomfortable to sleep. I tried to fix it by line-up the wood, but the woods were not in the correct size to line up with the bed's wooden frame. PLEAS COME TO 2018 way of mattress and bedding. The room was stockily small. Took us by surprise. Shower/ Bath area were not clean. Freshly painted by the look of it, and never get completed. Towel railing still with old painted spots and full of dust. The framed tiles still old painted spots. Shower aluminium door frame, by the floor were full with black mud dust. Shower / Bath Towels. THERE WERE HOLES AND TORN ALL AROUND THE HEDGES. MY DOG'S TOWELS ARE IN BETTER SHAPE AND CONDITION PLEASE REMOVE THOSE ASAP !!!! No excitement and no passion from FOH staff. eg. No welcome or goodbye or even if we liked or dislike anything. Basic Hospitality skills are missing.