Grand Hyatt San Francisco

I had breakfast buffet and I’ve waited over 25 minutes for my egg white omelet to be served. Hotel seated me with a stranger which was little uncomfortable, but for the time consumption I agreed to it. My omelet came and it was not an egg white only plus omelet was not done properly. No need to mentioned I went to my meeting with no breakfast, and I didn’t pay!! The most of Staff at the site was not friendly except for the Starbuck coffee shop in the back of the lobby.

Location

Poor service: 1) staff cannot find my booking and even implied I booked the wrong hotel. Turned out they wrongly recorded my surname (1st experience since using booking.com for 5+ years) and cannot find it even though they had my passport. 2) I tried to call in-room dining but there’s no one answering in 30mins, one have to find UBEReat if you want some food! Others: there’s no mention on parking fee in the page, seriously lacking info on this before I arrived

Location

Noisy rooms, dirty sheets (that we had to change ourselves because the room services doesn’t work in the evening), basic bathroom amenities, staff weren’t very helpful by matching our requests. We have asked for a quiet room on a high floor and ended on the 7th floor (out of 36 floors) with paper thin doors and noisy neighbours. Not what we expected for a honeymoon trip. We are very disappointed with this hotel.