Garden Street Inn

Breakfast and location were excellent.

Didn't sleep a wink and poor customer service. We decided to stay in san luis obispo as a stop-off point towards the end of our three week vacation (and for some R&R after a busy schedule). We decided to stay at the Garden Street Inn (over the larger and more expensive hotel option) as it had a great review, and looked like a charming little Inn. We returned from early at around 10:00pm from our restaurant on the evening of our stay, and noticed that there was a loud noise in our room - we tried to go down to reception but noted that the desk had closed (this wasn't an issue). We soon realised that someone in the adjoining room had left the extractor fan on in the bathroom the whole night! The walls are so paper thin that this was torture - we didn't get a wink of sleep. At one point we had the air conditioning fan on full blast in the room to dull out the noise. It was one of the worst night's sleep I have ever had in accommodation (and I've stayed in shared dorms in hostels(!)). When I raised this on check-out, i was informed that another room had also made a complaint, and they acknowledged that it was the extractor fan in another room as we shared a duct with the other complainant. I also had a video to illustrate this. We were not offered one dollar in compensation, nor a heartfelt apology. If this was a restaurant and our food was cold, we would be offered the course for free. In following this analogy, we were full on poisoned, and didn't even get a "sorry". If you're torn between this accommodation and maybe spending a little more, just pay the extra dollars - you can't put a price on a good night's sleep, and it really spoiled our stay in SLO.

This is a well maintained historic property in an excellent downtown location. The staff was friendly and responsive.

I booked a last minute room for Cal Poly student move-in weekend after another lodging option fell through. Shortly before arrival (after the cancellation deadline) I realized that the room rate being charged was triple the usual price for this property. At around $140/ night it would have been a good value, notwithstanding a non-working room lamp and awkward bathroom. But the $425/night charged for move-in day was simply price gauging—too much for this property and far above the average in the area. I felt ripped off during what would otherwise been a nice stay. We won’t be back.