Los Agaves Hotel Boutique

Location, parking and check-in

The room smells weird. The shower has low volume and takes long to get warm. There is a bar behind the room that keeps playing music until late. The staff took 30min to bring a cup of hot water.

Room was big.

As San Miguel de Allende is a rather Americanized town, I was surprised to find the front-desk didn't quite speak English. For example, simple question such as "Will you be here tomorrow at 6:30 am?" She understood the keyword 6:30 am and pleasantly answered "Si!" when clearly she was not going to be there. I believed all her good intentions but she kept providing misleading answers like this. This was made worse by the very confusing checking-in with credit card, check-out with credit card again process given an early departure time. So she told me her boss was gonna be there at 3pm. At 3pm I came back, only to find the boss was not there. She said sorry the boss wouldn't come until 6pm this time. I thought a meeting at 3 was an agreement? However it was not. Again I understood her good intentions, but the communication was difficult. Not speaking English wasn't a deal breaker if they could just charge me upfront. I think the hotel itself overcomplicates the process thus made it more difficult for intentional travelers, especially in case of complications. The staff couldn't handle it. As for cleanliness, I found dried hair on the shower wall before using it. There was also some mildew on the wall where not covered by ceramics. Looking back, I felt I shouldn't stay in San Miguel de Allende at all. Should pass through to stay in Guanajuato instead.

The location of the hotel is excellent! The room was very nice, clean and big, bed was very comfortable and the AC worked very well.

There were two things I didn't like, one was that the room was right by the entrance of the hotel and the window faced the street so it was very noisy. The other one was the shower lining was very moldy, it needs to be changed.