Nice Way Sintra Hostel

Friendly but incompatible other guests; nice backyard garden.

We booked this property on recommendation of a friend, but were very disappointed on arrival and after. We were assigned a 3rd floor room, reached only by 2 flights of stairs so steep my wife could not negotiate them without help. The ceilings of our room were so low we kept bumping our heads, and we are not tall people. The room was unheated and uncomfortably cold; we were bothered during the night by mosquitos, even though we had windows closed and lights off. We woke and went downstairs for coffee to find "guests" sleeping on couches in common areas. Breakfast was very meager, basically juice, cereal, toast and jam, with poor quality coffee (inexcusable in Europe!). When we asked to cancel our remaining 2 nights reservation with refund, we were denied the refund. We left anyway.