Extended Stay America Washington, DC - Sterling

Bed bugs. Again. Although I check rooms on arrival for evidence of these bugs, and found none, am still dealing with multiple bites. No one wants to stay in a place infested by bed bugs or risk bringing them home.

Staff was friendly and responsive

Initial inspection of the room found hair in the tub and in the sink. I reported the air conditioner unit to the staff every day during my trip that the room was not cooling down. I set it to 63 degrees in the room and I was unable to sleep because my room was 75 or higher. I guessed this because the hallway was cooler than my room and it was set to 71. The lack of sleep because of a hot room made for a terrible trip. I asked for another room but was informed they were sold out. Each day I checked in with the front desk to inform them of my issue and returned to tell them the same thing. Their engineer apparently checked it twice and found no problem. I will never stay at an ESA again. I asked to be contacted for a refund and never heard back.

Location...I guess

Checked in at 2pm and they didn’t have a room. Floor in the kitchen felt like someone spilt honey on it and only half-ass cleaned it up. I stayed 2 nights but nobody cleaned my room after the first night. I questioned whether the bed linen had been changed. I purchased car incense and stuck them in the AC vent. There was a slight funk in the air

The price

The staff put someone in a room twice that already had someone was occupying. The room was then dirty and then they wanted to put me in the same room that they tried to put the previous customer in that was dirty