Laguna del Cocodrilo

Inflexible

This review is not of the hotel conditions but in the attitude of the management and staff. After having our original trip canceled we rerouted to Liberia and booked three night at this hotel in the morning on a thursday. Five hours later (that same day) our flight was cancelled. The staff and management were unwilling to refund our money, even for the second and third night citing the policy that reservations must be cancelled 72 hours in advance. I felt that given the extenuating circumstances that a partial refund would have been a reasonable compromise. The take away message is not to book in advance on the day of arrival but just risk it.