Grand Hyatt Chengdu

The location is very central. The staff downstairs on the ground floor are very friendly. The bar in the lobby on the 15th floor is nice.

1. Most of the furniture is made of wood or board. Although it looks very natural, it is really not the best to go for, particularly considering the climate in Chengdu. When we arrived on day 1, we noticed a mouldy smell in the room. To our surprise, the hotel was aware of the mould (but failed to act on it) and offered an air purifier, which didn't help either. We had to change to another room. 2. There is no connection to the reception on the phone. We called the room service about the mould in the room. The lady promised to contact the reception for us. 15 minutes later, when we called her back, she said someone was on the way. When we called 30 minutes later, nobody answered the phone. We had to head down to the lobby, only to find out that the lady at room service didn't inform the reception at all. We were very disappointed at the service in general. 3. On our last night, my cousin didn't cover his arms or legs during sleep. When he woke up in the morning, he noticed a number of insect bites on his arms and legs, which didn't seem to be from mosquitoies. We reported the incident to the hotel, who hired a third party company to examine the room. We trusted the report, which didn't find anything suspicious, to be reliable. However, if we look at the fact, the bites were not there before sleep and only appeared in the morning, they must have something to do with the room, no matter it could be detected or not. 4. The ventilation is very poor, which might be the reason for the mould in the room. Especially in the toilet, there is no ventilation fan or anything that could help ventilate the air. 5. No toilet at the hall downstairs. One has to go up to 15th floor (the lobby). Seats are very limited downstairs. 6. The staff downstairs took three suitcases from our car, but only two were sent to us at first. We had to ask for the third one to be found and delivered. 7. The door is very thin.