Hotel Obelisco

Dear Oscar Firnandez My name is Suzi Willimont. I was staying at your hotel from September 4th to 7th of September 2019. I am writing for complaint Luis the restaurant manager of your hotel The first evening at your hotel, when I was dining at the restaurant, the manager Luis gave me a table in the corner. The table just under the air conditioner, that quite cold for me. I was requesting a change of table but I was rejected by him. He gave me the two reasons, because I didn’t book a table before and the all tables has reserved. But I noticed that the many tables were empty. I know he was lying. After the dinner I asked Luis, can I book a table for two days dinner? He said, NO! I asked him WHY? He answered me the all tables have fully booked. I know he lied again. So, I went to the reception to asked about it, the reception told me I can book dinner table and it’s cheaper to book in advance (£16 for the two days of dinner. The first day dinner I paid £10). Dinner the next day I showed Luis the receipt that I booked before I entered the restaurant. Luis let his colleague sent me to the table that just same before. I told his collage that the table is under the AC that will make me fell cold, then his colleague gave me another table that just in front of the previous table. I was not very happy. The last day dinner, I chose a table by myself, he wouldn’t let me use the table, but I insisted on using it then he was still saying the table has reserved. I said, you were lying. Then we had a dispute. Luis’ service was so bad for me, he was always has a long face and not enthusiasm, no patience and lying. I just don’t understand WHY he treated me like that? Just because was it I am Asian? So, I have to say, I had a very bad experience at Hotel Obelisco. I hope you can understand how I feel. Thank you for listening Suzi Willimont

Dear Oscar Firnandez My name is Suzi Willimont. I was staying at your hotel from September 4th to 7th of September 2019. I am writing for complaint Luis the restaurant manager of your hotel The first evening at your hotel, when I was dining at the restaurant, the manager Luis gave me a table in the corner. The table just under the air conditioner, that quite cold for me. I was requesting a change of table but I was rejected by him. He gave me the two reasons, because I didn’t book a table before and the all tables has reserved. But I noticed that the many tables were empty. I know he was lying. After the dinner I asked Luis, can I book a table for two days dinner? He said, NO! I asked him WHY? He answered me the all tables have fully booked. I know he lied again. So, I went to the reception to asked about it, the reception told me I can book dinner table and it’s cheaper to book in advance (£16 for the two days of dinner. The first day dinner I paid £10). Dinner the next day I showed Luis the receipt that I booked before I entered the restaurant. Luis let his colleague sent me to the table that just same before. I told his collage that the table is under the AC that will make me fell cold, then his colleague gave me another table that just in front of the previous table. I was not very happy. The last day dinner, I chose a table by myself, he wouldn’t let me use the table, but I insisted on using it then he was still saying the table has reserved. I said, you were lying. Then we had a dispute. Luis’ service was so bad for me, he was always has a long face and not enthusiasm, no patience and lying. I just don’t understand WHY he treated me like that? Just because was it I am Asian? So, I have to say, I had a very bad experience at Hotel Obelisco. I hope you can understand how I feel. Thank you for listening Suzi Willimont