Hotel Il Fiore Kasai

Rooms were clean and comfortable, and very spacious. Bathroom was also spotless and quite big. Room facilities were excellent. Hotel is close to a 7-12, McDonald's and Cafe Gasto as well as other restaurants. There is also a very convenient airport shuttle bus only 5 minutes away from the hotel too, so very handy for getting to Narita or Haneda.

Hotel's location is a fair bit out, 20 minutes from Tokyo Station but double that to almost anywhere else. Closest train station also had no elevator or down escalator so getting heavy suitcases down to the hotel was incredibly difficult. Communication with the staff was quite difficult, as their were not many staff members who could speak English and this was especially troublesome at check-in as this hotel has a rather convoluted payment system - after the booking adjustment period ended, the money was deducted from my account. When I arrived at the hotel I was handed a badly translated document that seemed to tell me I would have to pay again, and then be refunded the money at a later date. I ended up not having to pay again, but the money that had previously been taken out of my account was returned. A few days later it was taken out again. Quite distressing and would not be ideal for someone with absolutely no Japanese language skills.