Crowne Plaza Toronto Airport

When we were finally able to order room service it only took 10 minutes for the food to arrive Orlando who appeared to be one of the maintenance guys who saw me standing for about 20 minutes I noticed that I was starting to probably get a bit frustrated went around to the concierge desk to notify them that somebody was still standing there Restaurant staff were very pleasant and breakfast was good

When arriving there was a large lineup with only one concierge running the desk when the lineup finally dwindled down to the final two the other concierge has finally came out of the office Not sure if this was an issue caused by booking.com or by the hotel but instead of being booked under my name it was being booked under my guests name even though it was booked under my account with my information When I arrived back at the hotel after dropping my car off the parking area I returned to the front desk to get my luggage that I had left them to store, they paged the bellhop can you come and get our luggage for us and I waited 15 minutes and no one showed up , the concierge finally opened apparently they could do the entire time When I got to my room I called room service to get my mail sent to our room and was told that room service call me back I waited 10 minutes no call back I called again was told to wait for call waited another 10 minutes I called him again was told that room service would call me for sure this time waited another 10 minutes what's still no call decided that I was just going to forget it and go have a shower and they finally called. On the plus side from the time in which I ordered to the time the food arrived was only about 10 minutes The food was subpar for most of the meal oh, I had ordered the all day breakfast which came with french fries that were both soggy and undercooked.

Shuttle service poor. No elevator to 12th floor. Had to walk up.