Aloft Zhengzhou Shangjie

Breakfast was ok, nothing special. Staff are willing to help if they speak English which few do.

There was no facility/service directory in any room, no way to know what they offered to guests unless you walked around the hotel floor by floor. No meals available other than breakfast, Black board menu in lobby for room service but no room service at all. I did order a pot of coffee one night and was supplied with two sachets of instant coffee instead. The single chair in my room was broken and not replaced after I asked for a better one. I booked online but was charged a higher rate at check out, as I needed to leave I did not say anything then. I did wonder why it has 4 stars in a hotel I thought to be 3 star at best. I needed a document printed but none of the 3 printers in the hotel worked so I was asked to go to a copy business alone which I could not find. No warning anywhere to Not drink tap water, for a first time person in China, not me, they would not know about having to boil tap water before drinking! Over not a place I will use again.