Tulum Khu nghỉ dưỡng

Ưu điểm: The location is great. The best thing about this hotel is the staff who answers all your needs. From the bartenders, the concierge everybody was extremely nice, helpful and courteous.

Khuyết điểm: The beach was not really swimmable for the lenght of our stay due to seaweeds. However, this is obviously not the hotel's fault.

Ưu điểm: Super friendly staff, great welcome, very attentive. Rooms are so perfect they have really thought of everything - large water bottles that are refilled everyday, robes, flip flops, beach towels already ready and a beach bag for you to use during your stay! It was all so perfect! Breakfast was great and they have 2 restaurant options, bar drinks are delicious as well!

Khuyết điểm: Nothing! Loved every minute!

Ưu điểm: Everything was seamless. The staff were very accommodating and kind. Very trustworthy and well will be back. The beach beds are the best! So relaxing.

Ưu điểm: The Beach Tulum is a beautiful property and very luxurious. The room was spacious with two decks, we spent much of our time on the shaded deck overlooking the ocean. The space was also incredibly private which was perfect for us. Unfortunately the. Each was overrun with seaweed while we were there, but the staff were very accommodating and had people attempting to clean up as much as possible. The hotel pool was another great place to relax and more than made up for not being able to swim in the ocean, it literally felt like you were swimming through the jungle! The location was another positive since it was walkable to many great restaurants. We would definitely stay at the beach again!

Khuyết điểm: Nothing! It was wonderful. The seaweed was unfortunate but the hotel can’t control nature, I wouldn’t let it stop you from visiting this great hotel and wonderful town.

Ưu điểm: The staff is very nice, the room was great the breakfast was above average

Khuyết điểm: No TV no telephone service. Wi Fi worked off and on throughout the stay. The beach is loaded with that seaweed or whatever it is, not just on the sand but all in the first 10 yards or so of entering the water. Not their fault but I did book this place based on the picture of the beach online which never showed the seaweed.

Ưu điểm: The Beach Tulum was amazing!!! The rooms are so beautiful! The location of the hotel was perfect and they allow you to rent their bikes for free which is perfect for riding down the street. Walking distance to all restaurants and bars. They use Whatsapp for their room service and you can choose from Ziggys or Frescos, both places had awesome food!!!! Great options for vegans and vegetarians! WiFi is slow but it does work. The pool is so beautiful and the place is quiet not like other loud hotels. It really is an amazing place to stay if your looking to stay in a tulum! Definitely would stay again!

Ưu điểm: Staff and atmosphere were fantastic

Khuyết điểm: Nothing!

Ưu điểm: Having a room right on the beach was amazing! Loved the personal dip pool! The staff is amazing and every need is taken care of! We ❤️It!

Ưu điểm: The food was excellent and the service was outstanding. The resort was beautiful and peaceful.

Ưu điểm: It was amazing! The best staff ever! Barbara, Eddy, christobal, Uli and Gabriel were worldclass! The yoga classes are outstanding! Thank you for this incredible time in our junior suite

Ưu điểm: Some of the staff was really nice. Hotel is clean. The beach is nice when not taken ovef by seaweeds.

Khuyết điểm: All is in italian staff speaks to you in italian, animations and the food as well because 95 per cent of the clients are italian. My son speaks french english and spanish but could not join to kids xlub as everything children included was italian. No shuttle despite the hotel being far from everything. Poor food value for money. Poor facilities for money. I requested a family room and had a naked woman painted over my bed. No coffee available before 7:30 am. Food was not labelled had no allergies warning signs. The beach was not clean on time. Overall the hotel is poorly managed.

Ưu điểm: There was nothing to like at this hotel.

Khuyết điểm: Everything. The hotel was dated. The room was uncomfortable and small. The bed was lumpy. The food service was inconvenient and catered to an Italian tour group so it was not authentic Mexican cuisine. The facilities were old and dirty.

Ưu điểm: Beach pools and sun loungers

Khuyết điểm: Drinks and some of the food

Ưu điểm: Fantastic setting, amazing restaurant and a great package.

Khuyết điểm: Was there to chill on the beach and the pumping euro- rave music was abit much at times.

Ưu điểm: Very pretty hotel. The room we had was right on the beach and was very bright and colorful. Hotel staff was pretty good. Great staff if you have teenagers and for keeping kids occupied. I also liked how safe it was. They really make sure they know where you're going and keep track of when you get back. Very secure. The food is pretty good. Breakfast and lunch were best.

Khuyết điểm: Wasn't impressed that we had to pay to have Wifi in our room everyday. No ATM machine and they never had cash. The store (theirs only one) was never open at night. No room service. You had to eat in the dining hall for breakfast and lunch and dinner. Their entertainment (BRAVO Team) was way too loud when you were trying to relax and constantly asking you to participate in activities. Not great if you just want to relax. The music was extremely loud and not very chill during the day. There's one outside bar and I wasn't very impressed with the drinks. You can't eat on the beach either which was disappointing. Zero beach service. Towel person seemed to never be there. They have one masseuse for the entire Hotel and the place they give massages is right in line with where kids play and you can here the DJ playing loud music. So not the best set-up. They should have a private setting for massages. They also won't do them on the beach and I had 1 every day I was there. I think they should cut the entertainment team in half and hire people to get spa treatments (Manicure, Pedicures, Facials, Massages etc). Pool was also very cold. They should have one of the 3 heated.

Ưu điểm: The worst resort we’ve ever stayed in!!! Staff was unfriendly, rooms were small and full of ants. The food was mediocre and the resort was run down.

Khuyết điểm: The property was run down and not cared for. You should take this property off your website.

Ưu điểm: Fun looking property- nice sidewalks to walk on a nice beach

Khuyết điểm: Beds were very uncomfortable. Units are in need of some upkeep. When asked staff for some basic things- beach towels and bottled water they said they couldn’t help us.

Ưu điểm: Location. Right on the beach. Even though we weren't beachfront we had a great view from the hammock on our front porch. Large room was nice too. Good price for all inclusive. Friendly staff.

Khuyết điểm: Constant loud music at the pool bar ruins the ambiance of a romantic and relaxing atmosphere. We had to move down the beach to get away from it and we are not old people. Plus we could hear it in our rooms. Pavo wants to be a party location for young people with a second rate bar and outdoor dance floor which is what any hotel can do when they should be concentrating on the fact that they have one of the most beautiful locations and views in Mexico that most don't have. If I wanted to dance I could go to a club. I checked in to relax. Also do away with adjoining rooms. We could hear EVERY word said and every action in the adjoining room since it was only a single door. Also security guards were constantly annoying us because we didn't want to wear our bracelets 24/7. Aggravating. That keeps the staff rating from being excellent.

Ưu điểm: The resort was quiet and had a great beach. The food was very good.

Khuyết điểm: We don’t speak Spanish or Italian and that made things quite challenging. There were very few staff who knew any English. This resort caters mainly to Italians. Also, we couldn’t book any tours through the resort; that service was only available to Bravao Club members.

Ưu điểm: The location was great, staff were friendly, resort was uncrowded & grounds were kept beautifully. Fun activities available for those wanting to participate (dance lessons, bocce). Food in the main restaurant was alright for an All-Inclusive although the 'Authentic Mexican Restaurant' was very disappointing. I don't have high expections for the quality of dining in similar resorts but the convenience for a short stay (5 days) & the value for money was good. I would have no hesitation recommending the Pavo Real to other travellers.

Khuyết điểm: I wouldn't even bother going to the Mexican Restaurant for the sit-down meal. Wifi wasn't available in the rooms unless you paid an additional fee but didn't bother us.

Ưu điểm: location, not too crazy crowds, peaceful, large rooms, bike rental across the road.

Khuyết điểm: food was not very good. not very helpful about tourist activities, and it said wifi but there was not

Ưu điểm: My best friend and I stayed with her 10 year old daughter. Our room was ocean front, big, and clean. I would highly recommend for families.

Khuyết điểm: Slow WIFI that is only accessible in the restaurant or the Lobby. Other places in Tulum have strong enough signals that reach rooms.

Ưu điểm: my room had a great view and was clean and very comfortable.

Khuyết điểm: i think it was too expensive for what it was, I didn´t like the breakfast. and the staff wash´t very friendly, we asked for a bottle of water one night and they told us they could´t give us one, that if we wanted one we could drive 30 min. downtown for one, with a really bad attitude.

Ưu điểm: The Beach

Khuyết điểm: Cheap furnishings, no Wi-Fi in room, uncomfortable bed