Puri Asri Villa

I liked that most of the staff members were attentive, friendly and made an effort to make your stay better. I also loved the views over rice paddies and the pool. It probably is their main asset. I also liked the spa and staff members there.

There were a few major things that tainted my stay there. The first one is that they are not really placed (or willing?) to take card payments. They took payment from my card a few times which made my card blocked. The payment device did not provide receipts and they kept saying transaction did not go through. I checked my online banking and saw the amount was blocked, I then contacted my bank that confirmed the payments have been taken. The staff members kept claiming nothing went through and all in all clarifying the whole thing with them and my bank in the UK took me around two hours. They instantly suggested to take payment in cash which I eventually did and it took me one week to wait until my money got back into my account. I was not satisfied with how the manager handled the situation as if I was lying my card was blocked, despite of me showing them messages from my account manager, and just kept claiming the same thing without really listening. Secondly, reception staff member was not aware of my early arrival request which I sent about 10 days before arrival and which I got confirmed. I had to wait until a room was cleaned before I could get in. Thirdly, when I was going to sleep and took off the duvet, I could see some pretty disgusting stains on the sheet. I called the reception and no one picked up, so I had to go down to ask them to change the bed linen which they did pretty quickly though. Such bed linen should be discarded, I cannot imagine how you would your guest to sleep on anything like this. Finally, the quality of breakfast was not impressive at all. They did have some good fruits but I tasted some not so fresh egg noodles, juice was artificial and coffee was a pretty bad machine coffee (you can order a good Balinese coffee if you come to the restaurant for lunch/breakfast). All in all, I do think there is a long way before it could be rated as exceptional and this is clearly not a 4-star level.