Sheraton Vitoria Hotel

Gym! The best I ever seen in a hotel!

Breakfast could be better

Great value for money - good location (1 block from the beach). Safe neighbourhood. Very comfortable bed

Toilet had issues with flushing. My bed sheets were dirty the 2nd night, but I called and this was fixed straight away.

As you can expect from Sheraton, the hotel and its facilities were rather good. The location was excellent, with beach/ocean view, nice restaurants at walking distance,. The room was spacious and the same holds for the bathroom with walk-in shower (which, frankly, I prefer over a bathtub). The breakfast was good, with omelettes and tapioca pancakes made to order. The hotel has a large parking under the hotel, such that your car is safe, also at night. On the top floor ("cobertura"), the hotel has an indoor fitness room and an outdoor swimming pool, both with a fantastic view over the beach and ocean. In general, the staff was friendly and helpful.

I am a member of the Marriott/Sheraton loyalty program. However, the lady at our check-in kept on confusing me with me eldest son. We of course have the same family name, but his first name is really different from mine, but even when she was checking our passports, she kept addressing me with the first name of my son. The result was that he received all amenities in his room that were actually meant for me. The bed rooms do not have a coffee/tea maker. As compensation, guests are supppoded to get every day a voucher per guest, which can be exchanged for a coffee or tea in the hotel bar. That seems a good solution.. Unfortunately, the housekeeping staff, who are supposed to leave the new vouchers in the bedroom, think that they shoul provide one such a voucher per guest per stay. But the front desk and the hotel bar claim that the voucher needs to be delivered to the hotel bar, and housekeeping should provide a new voucher every day. Both systems would work for me, but the fact that housekeeping insists on one system while front desk and hotel bar claim another system does NOT work. We had the front desk contact first "housekeeping" and later "governance", but we did not get the system to work well. Fortunately, we did get our cup of tea every night, thanks to Cezar from the Front Desk, who got a bit frustrated over the whole thing, but nevertheless delivered every night another pair of tea vouchers to us.