Sofitel Wroclaw Old Town

Good location, good breakfast. Underground parking.

1)We stayed for one night. In our room there were no hot water, so we had to pack again and move. We were given slightly larger room. 2) overall, the hotel is old and you see and feel it everywhere. Furniture, bathroom. It was not properly maintained. You see the spots, broken details, etc.but at the same time quite clean. 3) conditioning. No matter the attempts to set a bit higher temperature, it stayed cold. It’s outdated and not working properly - in both rooms. 4) when we arrived we asked concierge to advise on the hand car washing. He advised on one company which is quite far from the city center. We asked to reserve the place for us for the next day, but he said that there is no need. We asked again,but he persuaded us he doesn’t need to reserve. Next morning we spend half an hour to get to the opposite part of city - it looked like ex- industrial zone. We were not served there because it must have been booked. We tried two more washing points, but nobody took us because it must have been booked it advance. Overall, from the time we arrived we understood that staff is either lazy or just not caring at all. The price for the room is same as Hilton, while Hilton has never made us have such an experience.