Panorama Zagreb Hotel

Location is nice. Very close to the basketball hall and a swimming pool hall. Nice and peacefull neighborhood. Cafee just outside of the Hotell was nice place to sit on the terrace for a drink after work.

We had to pay a deposit before entering the room immediately upon check in at the front desk. We have to give a deposit in amount of the cost of our stay plus 40% more. We were told that leaving a deposit is a policy of the hotel. I do not like that kind of policy. It makes me feel like a lack of confidence towards us, like that we would not pay our bill. In the room electricity cabel on the bedside lamp were dangereously broken, so the lamp did not work, and electicity was buzzing form the cable. The lamps on the ceeling turned on and off by themselves. Toilets were not flushing correctly. For a such discomfort both the price and 4 stars were too much.

The staff seemed very uninterested in taking care of their customers. First time in Europe I had to pay for parking in a high end hotel where I'm actually staying .