The Flag Zürich

great bed , good amenities in the room , good to reach with public transport

i didn t get the room i booked (i m staying for years at this hotel and always always get the same room which i call for) the room was promised to me (wghen i booked it months upfront) on the phone they told me they wrote it down a day before i got a mail that i couldn t have the room. it was taken up by a long period booker ok that causes lots of stress, but that could be a valid reason ( should have been notified earlier though so i would have time to book another hotel) but working towards a solution. a loft was offered for which i would have to pay extra (as if it was my mistake..)but this was not what i needed and more expensive so i rejected it then the woman at the desk dares to claim that i didn t even call for the room in question! and by those means indirectly calls me a liar. (if that was the case why wld i uberhaupt have gotten a mail the day upfront) calling guests liars is really not done. sorry (and certainly not returning costumers staying several times a year and leaving great reviews) . then she fuelled the discussion stating that i only stayed once that year: as if that would bear any relevance. I m coming for 5 years to this place! Happily there was just a last room which i could take otherwise my stay would have been really really wasted and more than that . and i wouldn t even been able to cancel my booking at that point because my booking was made . i was always happy with this hotel, it was my place of peace and quiet in swiss, but i don t know if i want to risk such issues stress and possible drama again. i want to leave a positive note for the man at the desk though who remained friendly and professional.