Phi Phi Villa Resort

BAD EXPERIENCE

Nothing

we planned on booking online upon arrival ( so we could view the rooms first). Upon arrival there were 3 employees at the front desk. I inquired about the room price and they were quick to say there were no rooms available. I explained that The website showed availability. After 3 minutes of arguing, they finally realized I was going to book online. At this time they tried to get me to pay cash at a higher rate so they could pocket some extra. WIFI WAS UNUSABLE. After contacting the front desk with the problem, they simply dismissed my claim. In order for room to be cleaned, we needed to visit reception to make a special request despite the " please clean room" sign on our door the entire time. Shower was disgusting with an awful smell that overwhelmed the entire room! The only good experience we had at this hotel was checking out. Don't let the photos fool you and don't waste your time here. There are a considerable amount of hotels available at the same price which offer a much much better guest experience.

Location was quiet, but still near the village. Beach at the front of the resort was very nice. Pool was ok.

The worst value for money I have ever had in any resort in Thailand. Rooms are dirty, cleaning insufficient (they don't clean if you don't ask for it), and breakfast selection was very simple and still some parts were missing every morning. However, Phi Phi Villa seems to be above average in among all resorts in Phi Phi. In general, the level of services and value for money in Phi Phi are much worse than maybe anywhere in Thailand.

It is near good restaurants/bars. Only 10 minutes walk from the port, and they pick you up and carry your bags. It is right on the bay (which is not great for swimming, beach is on other side). Breakfast was decent.

Very budget hotel. Only 2 star.

Close to the beach, and set in a very pretty location with well maintained gardens. The two bell boys were friendly and polite, and given our experience with the rest of the staff I would strongly recommend that management & their team use them as their role models. The thing I liked most about this hotel was checking out with the knowledge that I will not be back.

At check in you are given a list of rules & regulations, asked to pay for the room in full and asked for 1000 thb (around €25) deposit for the room key. I was also told that if I wanted to pay with my particular credit card I would be charged an additional 5 % on my bill. I used this all over Thailand and was not asked this anywhere else. When arriving in the restaurant for breakfast we were greeted daily with a young waitress who seemed only capable of barking loudly, ‘’room number!!’’. The breakfast was awful – bland tasteless ingredients appeared to be used which were verging on inedible. I challenge anyone to make more foul tasting pancakes than their chef was capable of – burnt on the outside and raw batter in the middle. If dining early you will eat breakfast along with the hotel staff including gardeners and maintenance people in their dirty overalls. We had several complaints which were met with either indifference or hostility, and whenever we asked to speak to the manager we were always initially refused. The English lady that runs the coffee shop was also rude with a passion for sarcasm. In general the atmosphere in this hotel was terrible, and in the reception area there always seems to be someone complaining about something.