Novotel Amboise

Location, parking, lobby, breakfast

468 euros paid in December for three nights in this hotel. this review is not for the hotel and the conditions found, because we knew exactly what we can find in this hotel type, It is a negative review for hotel management. It all starts in December when I made the reservation, although it was not mentioned, the hotel took the money since then, ok its nothing .... A few days before arrival, I’ve sent a confirmation mail, mentioning that at least I expect get a decent room because they used my money for almost eight months, they didn’t answer, was the second sign that they don’t care about… Once arrived ,we were received by a young lady with bitter, impertinent and aggressive tone and attitude. Guess what room did we get? almost the last one on the corridor( and the corridor is quite long), with a terrible smell inside. When I was asking to change the room , you can’t imagine the reaction of this young lady, extremely embarrassing situation. It is clear that those who manage the hotel are not interested in customers ..... they are only interested in customers money. How can you put such people who are unethical and rude in direct relationship with clients? Are we in France or in a third world country? Anyhow… Regarding the hotel, I can say the following: location - very good with large parking lobby - spacious with a cute bar cleaning - acceptable to good Room -Novotel / Ibis type, small and cramped, but we assume that Furniture & carpentry - a bit obsolete breakfast – medium to good swimming pool - decent staff - acceptable to good (with that exception). With this review, I do not expect a change or any reaction, it is impossible from some people, it is just a shout in vain .....

The food and bar operations were poorly run with a very disappointing product