Laren Family Hotel & Spa

bed, when we finally got it, was comfortable

Where to start? Booked for 2 people, verified online. We arrived 1am by car, parked about 10 minutes walk away but stupidly forgot paper confirmation. Reception very rude and aggressive and claimed booking for 1 person only and demanded more money. 50 Euro (booking for 2 was only E58 so somewhat unreasonable! I refused to pay and asked to see verification from booking.com. I was very firmly refused to see on screen booking or any other proof. Discussions followed most the staff ,at least 4 of them, talking Turkish knowing we could not understand. They did all they could to thwart us and exploit our vulnerability, tired after our flight and without paperwork. They repeatedly refused to talk any further and were very aggressive and threatening. They refused to let me ring booking.com using their phone, (my phone would cost £1 a minute) and tried to claim theirs was not an international line (??) and then that at night booking.com would be shut, even though I showed an online screen showing 24/7 operation!. I asked to speak to the manager, the receptionist said he was the manager, I asked for proof but he couldn't even produce a business card. I asked if they were part of a group so I could take matter further, they said not, even though on leaving we noticed a flag saying Ren group outside! He claimed he had called the police, I said fine. Later on, when none arrived, I actually asked him to do so yet again nothing. Finally my wife said she would use her phone to ring booking.com and guess what? They said we could have the room at original price. These people are con merchants, tell nothing but lies and should be avoided at all costs. They should not be allowed to use booking.com.

Room design was good, bed was comfy.

Staff was arrogant and not very helpful. "Room service" was useless, never works the right hours. The hotel pretends to be at a higher level, but it's only the design which is good. Saw a cockroach in the hall.

Hotel itself is very clean and cosy. I arrived early and they were happy to check me in early.

Reception could not speak any English and had 0 interest dealing with a customers. She didn’t even made eye contact while I was doing the checkout ( she was on phone and she just took my card and said you’re done while she was on the Phone). I went to bar to order food after a while waiting for the bar man to appear he arrived very unhappy and was very rude. Will I stay in this hotel again? NO, very rude staff ( would be nice to smile won’t cost you any money if you even can’t speak any English)