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Great Breakfast Buffet and Pools were excellent
Nothing stands out, as we were out and about most of the time.
Patong merlin is very close to patong beach and bars and shopping centers. and they have big 3 pools
The worst thing is that they don't care their hotel condition and customer. front dest is very old and staff is not friendly.. and there are manymany bugs that you can find in the old books on the every floor and bed. I don't want to stay nolonger there but I booked as nonfundable.. t_t.
Excellent hotel great staff
hotel getting old, but friendley staff
air conditioner noicey
Their friendlyness and eagerness to please
Cannot think of anything
The service staff were firendly, professional and courteous at all times - the gardeners, cleaners and waiting staff - excellent!
I would have liked to have at least 1 fluent English speaking staff member behind the information desk at peak times. Asking questions and not having anyone to refer these to became frustrating by the end of the trip. This service should be provided considering the vast majority of your customers are English speaking. The service staff seemed to speak better English than the desk staff at times.
Great location close to everything. Pool's were fantastic and food was just a good.
Cold water for a cple of mornings, rude reception at check in after many hours of travel to get there (room wasnt ready).
Good location, quite good value for money, 3 swimming pools, friendly staff,every evening was a live music
Not esspecially good breakfast,some rooms smells because of moisture, hotel needs refit, TV it is a disaster (very old small tv sets, luck of channels and most of them snowing), reception desk suggested me to pay in advance for whole stay,the pillows were not enough soft for me
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