Sawaddi Patong Resort & Spa

The pool area is well maintained and I loved the music playing. I would mention that the decking is a little dangerous and in need of repair, as without shoes it can be painful. The breakfast was above average and very tasty. The lady who cleaned the room was exceptional and i wish i could mention her by name (she should be given a job as the manager!)

The staff were significantly poor when it came to basic customer service, with the exception of 2. The room had no hot water and we were assured that maintenance would look into it as we left the hotel for dinner. We returned to find that someone had accessed our room and drank a little bottle of german liquor we had bought as a present. We alerted the reception staff who told us incredulously that no one had entered our room nor had any access to it. The manager further dismissed our complaint and said he had looked at CCTV (which took 2 minutes for nearly 4hrs worth of footage - a unrealistic task having worked with CCTV before). They moved us to another section of the hotel as they could not fix the water situation and offered it as an upgrade. It was a carbon copy of the previous room, with a bath rather than a shower.