Myhotel Cmyk Ratchada

clean, reasonable price, good location

I have very bad experience regarding the payment/refund process with this hotel. Since I used my visa debit card to book this hotel for my colleagues, before checking in, the hotel deducted 50% of expenses from my card, but when my colleagues checked in they wanted to pay full amount by their card, so the hotel staff refunded the 50% to my visa card WITHOUT MY (CARD HOLDER) AGREEMENT. However, the refund amount did not get in to my account even after 2 days. I immediately contacted my card's bank to check, and asked my colleague to contact the hotel staff to check since if the money couldn't get into my bank account, it would return to the hotel's account. However, even when my colleagues asked several times, the hotel staff refused to do any thing, saying they completed their responsibilities already! After several days investigating, my card's bank informed me that the refund transaction the hotel did actually FAILED, meaning money is still in the hotel's account. Right now my card's bank is still working hard to get the money back for me and I hope they are successful. But if the hotel staff was more cooperative and more careful in handling customer's card and related requests, I would not have gone through such tiring, time consuming and stressful process in working to get my money back (it has been 2 weeks already!). Even though your hotel is great in terms of room and location, I don't think I would dare to book here again!

Clean big room little hard bed but okay

Water in tube tages 1-2hours to fill no warm water Showerhead needs replaceing to much lime in it so little water comes out