Khách sạn ở Bournemouth nằm gần sân bay Bournemouth Beach

Khuyết điểm: We found a Mac book Air on the way into the doorway one night and handed it in to Reception as presumably the person who dropped it would have contacted the hotel. I was extremely disappointed from a Customer Service point of view that no one actually contacted us to said that the Mac Book and owner had been reunited or what happened to it! Many people would have just taken it but we were brought up to do the right thing so handed it in and repeatedly asked if the owner had been in contact. A courtesy email of what happened should have been sent from a customer service point of view. Helen

Ưu điểm: Clean friendly good breakfast overall very good

Khuyết điểm: Car parking quite expensive ...should be part off your stay...

Ưu điểm: Comfy bed, breakfast excellent, staff polite and very helpful

Khuyết điểm: A little more info on meals and times in the bedroom but thats being picky tbf

Ưu điểm: The fact that there was a gym, showers were very good and the breakfast was great.

Khuyết điểm: Gym could have been better stocked, heavier weights and a squat rack for example. However, I understand it is just a hotel gym and not a commercial gym.

Ưu điểm: Breakfast was great good hotel and well run

Khuyết điểm: Only issue was steep hill up to hotel!

Ưu điểm: The bed was extremely comfortable and breakfast was spot on!

Ưu điểm: It's was cheap and nice rooms

Khuyết điểm: Took a very long time to check in and then the woman walked off complain of short staff but there wasn't anyone in the bar to serve either so very unhappy with the check in.

Ưu điểm: Well located hotel, on the Bath Hill side of Gervis Road, and about a 10 minute walk to Westover Road, 15 mins or so to Bournemouth Square, and around the same time if coming from the train station. On site car park, although I did not use. Lovely room, well equipped with tea and coffee making facilities, and very clean and comfortable. Good sized bathroom. Enough space to work and relax, in a quiet ground floor space. Nice bar area and good to sit and read the paper and take in a drink. Restaurant looks good, although I did not use. Very helpful staff

Khuyết điểm: The weather, which was awful, but not the hotel's doing!

Ưu điểm: A great small hotel. All the staff were very friendly and helpful. The breakfast was excellent and the quality of the food was great. The bedrooms were very comfortable and had everything you require. The hotel had a nice bar with a comfortable seating area. The hotel is in a nice location. Special mention must go to the breakfast waitress who was excellent

Khuyết điểm: Nothing

Ưu điểm: Very nice hotel. Great staff. Good breakfast

Ưu điểm: Breakfast was wonderful and service exceptional

Khuyết điểm: curtains on the windows in addition to the wooden blinds as very bright in the morning even in Feb !

Ưu điểm: Great location The hotel was really nice, clean and modern & the spa was one of the best that i have been in compared to local hotels. check out and check in was really easy and quick and the breakfast was amazing, we would definitely stay again.

Khuyết điểm: Nothing to fault.

Ưu điểm: The pool is really fantastic and the massage in the spa was excellent

Khuyết điểm: Staff could be a bit friendlier

Ưu điểm: Fabulous friendly staff, good food and great location.

Khuyết điểm: Bedroom was comfortable but “a little tired”.

Ưu điểm: Clean ,comfortable room.Excellent spa

Khuyết điểm: Staff rushed to check the room before expected checkout time

Ưu điểm: Attentive, well trained staff.

Khuyết điểm: Nothing

Ưu điểm: Evening meal was fantastic (Fish pie, wow). Room was spotless and the hotel bar was very modern and looked like it had had a very good recent uplift. Would have used the pool but the bar looked too inviting!

Khuyết điểm: Only a very small constructive point. I often use Best Western and in the main they offer a freshly made breakfast. I have no issue with hot plates, but usually it is a help yourself affair and having a member of staff picking out each piece for you seemed a little over the top... saying that, this could have been because of the recent Corona Virus and you have taken steps to limit contact by the guests.... if this is the case, fair play.

Ưu điểm: There was a friendly chap in the gym who kindly let me in when my key didn’t work.

Khuyết điểm: The hotel is tired and needs a refurb . My room was tired and toilet took ages to refill. Indoor swimming pool is now closed . I drank the bar dry after two non alcoholic beers ! I wanted a fruit salad as a dessert on the bar and was told there was no fruit in the kitchen . Really ?? The ‘greeter’ at breakfast informed me i was not on his sheet and that I was not on the system . He asked to see my room card which I showed him . This did me no good and he told me to go to reception and sort it out . Why not suggest I take a seat and eat my breakfast while he sorted it out ??

Ưu điểm: Excellent location in West Cliff with direct access to Cliff walks and short walk to beach. We had a Sea View room as we love the sound of the sea.

Khuyết điểm: An indoor swimming pool would have been nice.

Ưu điểm: Good breakfast, clean

Khuyết điểm: Funny toilet smell in room, very soft bed, a little tied

Ưu điểm: Nice location friendly staff squeaky floors overall nice hotel and bar

Khuyết điểm: Bar area

Ưu điểm: This hotel is lovely pity I could not get a room with sea view. convenient location to allow that walk to the beach and the sea view is amazing

Khuyết điểm: There is nothing not to like

Ưu điểm: Service fine

Khuyết điểm: Booked 2 Deluxe rooms with king beds, one was fine and one was small in comparison

Ưu điểm: No thing

Khuyết điểm: The worst hotel I have been

Khuyết điểm: the parking was overloaded due to a dinner dance event but it worked ok as I did not have to move my car . the bed was extremely hard and the hot/cold control on the shower would not work.

Ưu điểm: The room was comfortable and clean and the bed linen, towels and robes were very white and fresh. Sarah the waitress was very pleasant and cheerful taking our orders at lunchtime and at breakfast this morning.

Khuyết điểm: The room was cold when we arrived and staff brought us an electric heater as apparently the heating wouldn’t be on until the next day! When we asked about heating for the cold bathroom we were told to run the hot water taps to heat the room as she said this is standard in an old building !!!!!! The heater was small for such a large area so we requested that the heating should be turned on and eventually the receptionist said she would make contact with the relevant person and call me, in fairness within ten minutes she called and the heating came on, however on a cold January day we would have expected this to be on anyway. In the bathroom the wash basin was cracked and no lock or catch on the door and different handles both sides which looked as though they hadn’t seen a clean for months. We Also the £10 per night for parking is a bitter pill to swallow especially as this is not the cheapest hotel in the resort. Disappointing

Khuyết điểm: We found the bed too small.

Ưu điểm: Location

Khuyết điểm: V v v v noisy ...yobs partying on 3rd floor at 4 am .....