Grand Oasis Palm

I sent an email to the Manager and I never got an answer.

All inclusive

I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting. Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. So confused and disappointed.

Ok, just not great

Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.

Staff not very friendly - they did their job, but not really with a smile most of the time. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Food inconsistent. Don't try the pasta bar, so overcooked as to be mush. La Bamba was good, though. Hard to figure out their schedule - would be nice if they posted schedules for shows and things somewhere.

Low quality for 5 star

Good food, huge range and many locations, not too sophisticated Good and quick responses from housekeeping Clean, quiet beach with shallow water (nothing to see with snorkel)

Fridge didn't work, noisy aircon even when not in use Noise from entertainment, and corridor, next room Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot Queues for drinks, which are low quality Ice creams hidden and poor Entertainment very ordinary

When I took a shower the water was yellow, and the staff didn't care.