Khách sạn ở Carlsbad nằm gần sân bay Karlovy Vary Municiple Theater

Ưu điểm: The rooms The staff

Khuyết điểm: All good

Ưu điểm: Really hepful staff. Verynice wellcome. We travel with two small lovely sausages dogs and everybody was very nice to us. Forest arround. Nice location for dogs also. Please help us pets are wellcome everywhere! Leave room in nice conditions,

Khuyết điểm: There’s no elevator till last floor. The jcuzzi was out of order.

Ưu điểm: Perfect location, beautiful set of old buildings and just this! Our room was not available at check in time, we had to wait for almost an hour after the scheduled time. Despite the goodwill and friendliness of the reception staff, frustration continues to enter the room. Exaggerated decor, tiny shower, stained and antique carpet and difficulty accessing rooms. And what is more important in a spa hotel? The spa! But expect to find bathtubs and toiletries out of order! Frustrating! But the worst part was perhaps the smell of food invading the lobby. The huge amount of deodorizing appliances was insufficient to correct the problem. The city is beautiful and deserves to be known, but consider a hotel that delivers on its promise to stay. This is definitely not it!

Khuyết điểm: Leave the hotel after the first night, even after paying for a two day stay. Run away to Dresden and had a pleasant stay.

Ưu điểm: Great traditional ambience, good Spa offering, nice location and nice staff

Khuyết điểm: Restaurants/Food could be improved

Ưu điểm: Everything was superOK!

Khuyết điểm: ---

Ưu điểm: Everything!!! Wellness center 10/10 Room 10/10 Food 9/10 Overall very good hotel!

Khuyết điểm: Everything was amazing

Ưu điểm: The fantastic swimming pool on the floor with terrace and fabulous view on the city and mountains,specious room

Khuyết điểm: Poor breakfast not like in 4 star hotel

Ưu điểm: Location was great. Close to all the major attractions. Room was large and clean. Breakfast was ok. No issues with the WIFI.

Khuyết điểm: There were not many TV channels. Would recommend booking any spa treatments ahead of time as everything was booked out by the time we got there. Hotel ran out of Pool towels on our second night when we used the pool.

Khuyết điểm: Very good hotel, very nice and friendly staff.

Ưu điểm: Location was very central. Staff were very helpful, even where their English was limited.

Khuyết điểm: Breakfast was a little limited for a 4 star hotel.

Ưu điểm: Great location, nice swimming pool and sauna (though a hot pool would have been amazing).

Khuyết điểm: It would be nice if there was a shuttle or something to take from the bus station to the hotel. It is about a 25 minute walk (not bad, but pretty imposing if you have luggage). We took a cab which cost about 300 CZK.

Ưu điểm: - great place - very polite and helpfull staff - whole hotel smells good - reconstructed but still historical - delicious breakfast (even when you are on diet, you can have some) - good coffee - parking places available, if you do the reservation of them (they have 6, hotel next door can offer some as well and they have agreement with Parkign house on the hill)

Khuyết điểm: nothing, all was perfect

Ưu điểm: We loved the location, breakfast, cleanliness, and style of the hotel. The decor was beautiful and luxurious. The furniture and bed were comfortable.

Khuyết điểm: My massage could have been better. I thought a wrap meant they would literally wrap my body but it was just a regular massage with a special lotion that you don't wash off.

Ưu điểm: Aside from parking lot (lack of it, to be exact thought the hotel offers valley parking service) the hotel is fantastic. Luxurious yet you feel like home. Very friendly and very helpful staff. Excellent breakfasts. Comfortable beds.

Ưu điểm: Room is clean and big, location is perfect.

Khuyết điểm: Can’t provide shave kit.

Ưu điểm: Location breakfast

Khuyết điểm: Our room 405 was quite noisy because continuous sound from heating/ air con. Without ear plugs you cannot sleep.

Ưu điểm: The rooms are lovely, we really enjoyed it. Very cosy, very clean. The area was lovely and quiet and going to city center super easy.

Khuyết điểm: The staff in the restaurant area was a disgrace. When entering the restaurant with 100 tables we had to chase down somebody to find a space to sit - every single time. The place got really packed over the holidays and everybody seemed to be overwhelmed. We really tried with smiling and being extra polite but all we got back were angry faces and on the last day the waitress at breakfast snapped at me, when i asked her, if we can sit here. She turned to her colleague pointing at me talking Czech while I still stood next to here (still havent found a table). Nobody speaks English (but all staff is fluent in Russian) to the point where I failed to book a Spa treatment as nobody could tell me anything (or explain me that most Spa treatments actually seem to be in another hotel)

Khuyết điểm: No Pot in the Room.

Ưu điểm: Big room, nice breakfast and supper buffet

Khuyết điểm: We are quite disappointed that the staffs are not helpful, only the reception can speak Ok-ish English but not friendly. While the hotel is famous for Karlovy Vary’s hot spring, you hardly to get any thermal bath for a short stay. The so called “wellness access” is just a swimming pool and a Sauna, for other services related to thermal bath, you have to book them with additional cost and in advance, which is not clearly explained. BTW, they charged us 12 eur for parking when we checked out, not sure if this is normal in Czech

Ưu điểm: We were a family and had two rooms. Very nice Grand Hotel with the flair of the early 20th century. Great location. Breakfast room beautiful, breakfast also very nice. Huge variety of medical treatments. However, to actually be a 5* hotel in an international sense, a few important things were missing.

Khuyết điểm: While we generally enjoyed the say this is what we did not like: First and foremost, the majority of the guests and particularly the way people were dressed, also during breakfast and dinner, was not appropriate to a 5* Grand Hotel how it is expected in the center of Europe. The hotel was visited particularly by one nationality and most of these people had no clue how to behave in such a hotel. Flip flops and shorts should be forbidden by the management of a 5* hotel as other guests are insulted by what they have to see - during dinner and breakfast particularly. The mix of the guests is the reason why we will probably not come back, although we liked the hotel itself very much. Secondly, the brightness in some of the public rooms should be reviewed. The Cafe Vienna for example is a beautiful room to relax in the afternoon over a coffee or tea but if you feel like sitting under floodflights in a football stadium, every athmosphere is distroyed. Generally speaking, there are not enough rooms where one can sit down and relax during the day, something we know from other Grand hotels. Thirdly, for such a huge Grand hotel, a pool with some relax areas would be nice. There is a pool, yes, but it is more medical bath than a pool. And last but not least, the friendlyness of the staff, in the cafe and the restaurants, could be improved, altough I have to admit that remaining friendly serving some of the guest and how they behaved, is a challenge.

Ưu điểm: The hotel is very nice, the way up and down with the funicular is very good. The food was o.k.

Khuyết điểm: Not all receptions speak English, and the same goes with the concierge whose English was not enough to show and explain, so he wasn’t effective. The receptionist can be far more cooperative, it is their duty to help the guests. There is not enough stools and beds in the poolside, we had to sit on the steps. The cleaning lady didn’t change the sheets , we stayed four nights, the sheet had stains but she didn’t change them.

Ưu điểm: We stayed in the hotel for two days. Clean room. Tasty breakfast and dinner. View from the room.

Khuyết điểm: The massage was very soft. There is no shower curtain in the bathroom.

Ưu điểm: Positive-Property has spacious and clean rooms, great view,very helpful reception staff.Beautiful Christmas decoration. Breakfast delicious, a lot of varieties

Khuyết điểm: Negative- spa staff specially the one who do massages should be aware that we are paying for massage ,si therapist should focus on our problematic area not just apply cream . Massage was without any focus, power and I will never ever pay for this treatment, it was a vast of the money . I like to take balneotherapy - medical mud it was impossible

Ưu điểm: The hotel rooms and everything in the hotel has a very special Charme of the glorious old days. Nothing looked too old and the room was spacious and spotless

Khuyết điểm: Improvement could be the recreational wellness facilities. The whole area really reminds more on a hospital then anything else.

Ưu điểm: -Location -Almost clean rooms

Khuyết điểm: First and foremost - why you, guys, told us that we should pay city tax? Because i’ve checked it now - it has been paid through booking. Ok, seems 84 CZK it is not money. Second - I have to book SPA at the SPA reception, ok. SPA reception had been closed when we came to the hotel (3 PM). But next day we have check out, so impossible. Third - 3 buttons near the door. We accidentally pressed one and that’s it, no one at the reception desk knows what is it and how to turn it off.

Ưu điểm: Good service and responsible personnel. Good diner buffet option. Location is just perfect.

Khuyết điểm: Rooms require renovation, some doors is difficult to open. Towel holder is not strong enough. Doorhandle stayed in my hand after try open a door.

Ưu điểm: Breakfast was good but not exciting. I liked fresh carrot and beetroot juice.

Khuyết điểm: To get from sauna to pool and back you have to cross carpeted hallway.

Ưu điểm: Nice. Sleeping should improve

Ưu điểm: A nice hotel right in the heart of Karlovy Vary. Everything was as expected for this kind of hotel. A variety of breakfast offerings, spacy room, clean facilities... My compliments go to the restaurant staff and the room service, for their professional attention to those small details that made our Christmas family stay at the hotel a very pleasant one.

Ưu điểm: Excellent location and very nice spacious room. We also enjoyed our day at the swimming pool with the kids. The hotel manager seemed very understanding with the bad attitude of a specific waitress we encountered at the hotel’s bar

Khuyết điểm: The staff at the bar on the night we decided to have a drink were awfully rude and unprofessional (2 ladies, especially the one who was in charge). They avoided eye contact for more than 10 min although I was the only person standing right in front of them. They seemed very confused and could care less about serving us. The first group of our friends left within the hour. After 2 hours of waiting we left too. We never got our -quite simple- order that needed no preparation actually. The woman in charge was also quite sarcastic when we told we to cancel everything. Definitely didn’t belong there! However, the hotel manager was understanding when we reported this behavior. Gave us coupons for some free drinks but we never used them. One terribly ruined night was enough. During the rest of our stay we avoided the hotel’s bar at all costs which was a pity since there was live music (piano) and nice ambiance. Breakfast was good but there was no big quantity and was too crowded most of the time.

Ưu điểm: Quite place, friendly reception staff, good breakfast, good location

Khuyết điểm: Staff in Caffe and Bar were too slow, because of great number of guests